Junior End User Experience Specialist at Nokia

The Digital Office supports Nokia employees worldwide by delivering a modern, secure, and reliable digital workplace. A key part of this work is ensuring that IT changes and new tools are clearly communicated, easy to understand, and well adopted by users.

We are looking for a junior UX Communications specialist who enjoys turning complex IT topics into clear, practical, and user-friendly messages for a global audience. You will work closely with subject matter experts and stakeholders to create content that helps employees understand what’s changing, why it matters, and what they need to do.

This is a 1-year fixed-term contract role within the UX Center – Communications area (User Service Development), supporting large-scale internal IT and Digital Workplace initiatives.

This role focuses on creating and improving communication that supports awareness, understanding, and adoption of IT changes across Nokia.

You Have:

• Excellent written and spoken English skills, with the ability to communicate complex topics in a clear and user-friendly way within a global environment
• Ability to transform complex or technical information into structured, step-by-step guidance focused on end-user needs
• Experience collaborating with multiple stakeholders and working effectively with evolving or unclear inputs
• Strong attention to detail, organizational skills, and ability to continuously improve content based on feedback
• Familiarity with Microsoft 365 tools and AI-powered solutions to create, refine, and optimize communication content

Nice to Have:

• Experience in UX writing, internal communication, change management, or digital transformation initiatives
• Exposure to IT-related topics, digital workplace environments, or user adoption activities
• Experience working in international and cross-functional environments
• Strong interpersonal and teamwork skills
• Results-oriented mindset with a proactive and business-driven approach
• Create and maintain user-focused IT communication materials, including email announcements, FAQs, user guidance, intranet articles, and internal platform content
• Develop clear, action-oriented communications explaining system changes, user impacts, and required actions using UX writing and plain language principles
• Manage and optimize content for internal communication channels such as Share Point and Microsoft Viva Engage
• Review and improve communication materials to ensure clarity, consistency, tone of voice, structure, and alignment with communication standards and best practices
• Support IT change and adoption initiatives by developing communication plans and deliverables aligned with project milestones
• Collaborate with subject matter experts and stakeholders to simplify complex information, support user engagement activities, and summarize feedback and adoption insights