MS Specialist OSS

We are seeking a highly skilled and motivated Operations Specialist to join our team. The ideal candidate will have a strong understanding of the NOC Operations, experience in Fault Management, Configuration Management and Problem Management for Enterprise Networks (Private Wireless LTE. This role requires a blend of expertise in Multi-Domain Network Elements.

You Have:

• Bachelor’s degree.
• 5 - 10 years of experience in L2 for IP & RAN.
• Strong understanding of IP V4 & IP V6.
• Excellent Troubleshooting & Configuration experience on Nokia 7750 & 7250 routers.
• Excellent Troubleshooting & Configuration experience on Nokia Air scale radio products.
• Strong understanding of ITIL Process Framework.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork skills.

It would be nice if you also have:

• Certification in CCNA/CCNP.
• L3 Certifications in RAN.
• Certification in ITIL V4.
• Experience with cloud platforms
• Resolution & providing technical support for the incidents reported/request for RAN nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
• Resolution & providing technical support for the incidents reported/request for IP Nodes like 7750 & 7250 Routers (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
• Manages technical escalations for technical requests, emergency cases and outages internally and towards customers.
• Collaborate with stakeholders like GDC, Care, Field & Customer to resolve the issues.
• Participate in CAB/CR meetings. Preparing & Validating the Mo Ps and executing the CRs with 100% FTR.
• Analysis of Performance Degraded KPIs and their resolutions.
• Analyzing the RCAs, preparation of final Incident Report an,the requestsrequests,d Submission.
• Knowledge Transfer & Mentoring the team.
• Integration of Nodes.
• Software Update of the Nodes.
• Automate the daily Preventive & Repetitive Tasks.