The IP Migration Operations Specialist at Nokia plays a crucial role in managing and operating telecommunications services for our customers. You will focus on key Managed Services functions such as Config- and Change Management, working independently while adhering to global best practices. As a mentor and advisor, you will contribute to process improvements and lead team efforts while managing high-risk procedures. Your expertise in IP technologies and networking will be essential in driving efficiency and effectiveness, ultimately enhancing customer satisfaction and supporting the delivery of high-quality service. Expect to collaborate closely across teams and with third-party organizations.

Must-Have:

• Solid experience in IT and telecommunications services management
• Proficiency in IP technologies and network management
• Strong analytical skills for complex problem-solving
• Experience in Fault Management, Configuration Management, or Performance Management
• Certification on CISCO CCNP/CCIE; or VMware VCP/VCAP or Nokia NSR II/NSR Architect
• German language skills (minimum B2).

Nice-To-Have:

• Experience with managed services delivery in a large-scale environment

• Knowledge of security management practices

• Project management experience with proven leadership skills

• Familiarity with OSS and related systems

• Advanced certification in relevant technical disciplines

• CISCO 4xxx family, CISCO 9xxx family

• Manage key functions of Managed Services delivery, including Fault, Configuration, Performance, Security, and OSS Management.

• Contribute to global best practices and guidelines, while working with discretion to solve complex operational problems.

• Drive process and practice improvements aimed at enhancing efficiency, effectiveness, risk management, and quality.

• Act as a mentor and advisor to colleagues, fostering professional development within the team.

• Approve and oversee high-risk Methods of Procedures (Mo Ps) and change management procedures.

• Liaise with cross-functional teams and stakeholders to address high-impact incidents and operational risks.

• Stay updated and serve as an expert in IP technologies and network protocols like IP/MPLS.