The Optics Customer Engineering Leader at Nokia will spearhead a talented team of Optics Customer Engineers, ensuring exceptional delivery, optimization, and support of advanced optical networking solutions. This role involves managing complex projects, addressing critical customer issues, and fostering strong relationships with key stakeholders to influence their technical strategies. The leader will drive best practices in operational efficiency, collaborate with R&D and Sales teams for impactful feedback, and represent Nokia’s expertise at industry events. Candidates should possess deep technical knowledge in optical technologies, proven leadership skills, and a commitment to customer satisfaction and strategic partnerships.

You have:

• Deep technical expertise in optical networking technologies (e.g., DWDM, OTN, coherent optics).
• Proven leadership experience in managing technical teams in customer-facing environments.
• Strong understanding of telecommunications service provider networks and operational processes.
• Exceptional problem-solving and analytical skills for complex technical challenges.
• Passion and drive to adopt automation and AI applications in optical networking.
• Bachelor's or Master's degree in Telecommunications, Electrical Engineering, or related field with a minimum of 10 years of relevant experience.

It would be nice if you also had:

• Proficiency in Japanese is highly preferred

• Experience with project management methodologies and tools.

• Familiarity with Nokia Optics delivery processes and best practices.

• Excellent communication and presentation skills for engaging with diverse stakeholders.

• Demonstrated ability to drive customer satisfaction and build strategic partnerships.

• Lead and motivate a high-performance team of Optics Customer Engineers, fostering continuous learning and professional development.

• Oversee technical delivery of complex Optics projects, ensuring adherence to customer requirements, scope, budget, and quality standards.

• Serve as a senior technical escalation point, providing expert guidance and resolving critical customer issues effectively.

• Build and maintain strategic relationships with key customer stakeholders, influencing their technical roadmap with Nokia's Optics solutions.

• Implement best practices and innovative tools, such as automation and AI, to enhance operational efficiency and service quality.

• Collaborate with R&D, Product Management, and Sales teams to integrate customer feedback into product development and support pre-sales initiatives.

• Ensure team technical competence through targeted training programs and knowledge sharing on advanced optical technologies.

• Manage resource allocation, performance reviews, and talent acquisition to align with operational demands and strategic objectives.