As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP), you will work closely with customers and internal Nokia teams to diagnose and resolve technical issues. This is an entry-level to early-career role designed to provide hands-on exposure to Linux systems, networking fundamentals, and large-scale network management software, with mentorship from senior engineers.

You have:

• Basic understanding of Linux systems, including:
• Viewing and interpreting log files
• Basic network, disk, and memory checks
• Fundamental networking knowledge, including:
• TCP/IP concepts
• Subnetting basics
• High-level understanding of routing and switching
• Introductory programming knowledge, including:
• Awareness of object oriented programming
• Understanding of compiled versus interpreted languages
• Familiarity with basic control structures (loops and conditionals)
• Strong willingness to learn and develop technical skills
• Strong sense of accountability and ownership over assigned work
• Ability to manage multiple tasks and prioritize effectively in a ticket-driven environment
• Clear written and verbal communication skills
• Structured and methodical approach to troubleshooting

It would be nice if you also had:

• Exposure to Linux distributions such as RHEL, CentOS, or Fedora
• Familiarity with common troubleshooting tools (e.g., grep, top, ps)
• Basic awareness of network troubleshooting tools such as tcpdump, Wireshark, or netstat
• Introductory knowledge of routing protocols (e.g., OSPF, BGP, MPLS)
• Academic or personal project experience with Java, python and/or Go (Golang)
• Interest in network automation, software-defined networking, or telecom technologies
• Take ownership of assigned customer issues from initial triage through to resolution, ensuring consistent progress and follow-up
• Provide first-line and second-line technical support for customers using the Nokia NSP platform
• Diagnose and troubleshoot software, system, and configuration issues, escalating where appropriate
• Collect and analyze logs, system data, and configuration details to support effective troubleshooting
• Reproduce customer issues in a virtualized lab environment, with guidance as needed
• Escalate software defects to higher levels of support or engineering teams, ensuring all required information is complete, accurate, and actionable
• Actively manage and update support tickets, maintaining clear status, next steps, and timelines to ensure SLA compliance
• Communicate regularly with customers and internal stakeholders, providing timely and transparent updates
• Collaborate with other Nokia product support teams when issues may span multiple platforms or solutions
• Contribute to internal knowledge bases by documenting troubleshooting processes, findings, and resolutions
• Participate in an on-call rotation, taking responsibility for critical issues during assigned periods