トレンド企業

Nokia
Nokia

Limited company.

Technical Support Engineer

職種DevOps
経験ミドル級
勤務地India
勤務オンサイト
雇用正社員
掲載3ヶ月前
応募する

必須スキル

Python

Java

SQL

Docker

Kubernetes

Linux

Redis

PyTorch

TensorFlow

Machine Learning

Customer Service

The NMSON Technical Support team, part of Global Services Delivery, serves as the expert technical interface between Nokia customers, Services Project-Delivery, and R&D. Their core responsibility involves diagnosing, reproducing, and resolving in-field NM/SON software and hardware issues, escalating complex problems or software bugs to R&D as needed. Success in this role demands a motivated self-starter with strong customer service, technical problem-solving skills, and an embrace of challenges.

You-Have:

  • B.E/B.Tech/M.E/M.Tech with over 12 years in the telecom domain, with extensive knowledge of Net Act, SON (FM/PM/CM), and 3GPP wireless protocols (GSM, UMTS, LTE, 5G).
  • Hands-on experience with Linux, TCP/IP networking, web applications, Shell Scripting, Ansible automation, virtualization (VMware), and various databases (MySQL, PostGres, Druid, Redis), coupled with robust networking and system-level troubleshooting skills.
  • Hands-on experience with cloud technologies, including Microservices, Containers, Messaging, and container orchestration platforms like Kubernetes, RHOCP, and Docker/Podman.
  • A professional interpersonal communication, customer service, influencing, and conflict resolution skills, with the ability to engage and negotiate with customers and functional leadership.
  • A flexible aptitude for rapidly learning and applying new technologies in a customer-facing environment, complemented by cross-cultural knowledge and a global mindset.

It would be nice if you also had:

  • Advanced Network & System Operations. Experience in 2G/3G/4G/5G network design/troubleshooting, including Radio Access Network (RAN) equipment and multi-vendor OSS. Proficiency in Network Performance Optimization (NPO) and analysis of wireless network Key Performance Indicators (KPIs),

  • AI/ML & Data Science Proficiency. Foundational knowledge in Mathematics (Linear Algebra, Calculus, Probability, Statistics) and practical experience with Machine Learning algorithms (Supervised, Unsupervised, Reinforcement Learning). Familiarity with Deep Learning frameworks (Tensor Flow/Keras, Py Torch) and Data Science & Engineering practices, including data preprocessing, feature engineering, visualization, and database management (SQL/NoSQL).

  • Development & Automation Acumen. Hands-on development experience with languages such as Java or Python, enhancing capabilities in automation and custom tool creation.

  • Lead Technical Delivery. Oversee and manage the technical delivery of case-handling, including planning, execution, and automation of customer service activities.

  • Resolve Complex Issues. Apply advanced analytical skills to diagnose and resolve complex customer and network problems, including multi-vendor issues and performance improvements.

  • Customer Interaction & Escalation. Interact directly with customers on complex cases, provide workarounds, and manage escalations to R&D, PLM, and other stakeholders.

  • Emergency Management. Manage critical emergency and outage situations, ensuring rapid recovery for high-priority issues.

  • Knowledge Management. Create, review, and approve Knowledge-Base articles to document solutions and share expertise.

  • Product Feedback. Provide valuable feedback to technical support and development teams on new product features and enhancements.

  • SLA Adherence & RCA. Ensure Service Level Agreements (SLAs) are met for escalated cases and lead Root Cause Analysis (RCA) reporting.

  • Continuous Learning & Innovation. Expand personal knowledge into new technical areas like cloud and AI/ML, contributing to the professional direction of the organizational unit.

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Nokiaについて

Nokia

Nokia

Public

Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics corporation, originally established as a pulp mill in 1865.

10,001+

従業員数

Espoo

本社所在地

$24B

企業価値

レビュー

10件のレビュー

3.8

10件のレビュー

ワークライフバランス

3.7

報酬

3.2

企業文化

4.1

キャリア

2.8

経営陣

3.4

72%

知人への推奨率

良い点

Good benefits

Supportive colleagues/management

Flexible work arrangements

改善点

Limited career advancement/growth opportunities

Management issues (poor communication, lack of direction)

Long hours/high workload

給与レンジ

28件のデータ

Senior/L5

Senior/L5 · Customer Security Manager ATT

1件のレポート

$199,315

年収総額

基本給

$173,056

ストック

-

ボーナス

-

$199,315

$199,315

面接レビュー

レビュー4件

難易度

3.0

/ 5

期間

14-28週間

内定率

25%

体験

ポジティブ 50%

普通 25%

ネガティブ 25%

面接プロセス

1

Application Review

2

Recruiter Screen

3

Technical Interview

4

HR Follow-up

5

Offer

よくある質問

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience