As a Principal Technical Specialist, you will be a key member of the MI AN PE CSF 4LS department, taking on a role in addressing field-reported issues and customer deployments related to the CSF portfolio. Your primary focus will be on troubleshooting complex, multi-component issues and collaborating with development teams to identify root causes and implement effective solutions. This role requires a unique blend of technical depth and excellent communication skills to ensure timely resolution of customer-impacting problems and maintain strong relationships with both internal and external stakeholders.

You have:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 12+ years of experience in software engineering or a similar technical role, with a focus on cloud-based solutions.
• Strong technical depth in one or more domain areas like Open Search, Fluentd, and Open Search Dashboards or Metrics collection and visualization with Prometheus and Grafana or Maria DB , Apache Kafka, RabbitMQ.
• Experience with cloud technologies and platforms, such as AWS, Azure, or Google Cloud.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).

Good to have:

• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.

• Knowledge of agile development methodologies and practices is an asset.

• Willingness to learn and adapt to new technologies and industry trends.

• Troubleshoot complex issues spanning multiple components, utilizing strong technical expertise.

• Collaborate closely with development teams for root cause analysis and effective problem-solving.

• Ensure timely resolution of customer-impacting problems, maintaining high standards of customer satisfaction.

• Communicate effectively with customers and internal stakeholders across different geographies and time zones.

• Document and report on issue resolution processes, providing clear and concise updates.

• Stay updated with the latest industry trends and technologies relevant to the CSF domain.

• Mentor and guide junior team members, fostering a culture of knowledge sharing and continuous improvement.

• Participate in on-call rotations to provide timely support for critical issues as needed.

• Solves complex problems based on sophisticated analytical thought and complex judgment.

• Often Manages work with moderate resource requirements, risk and complexity.

• Retains technical and design knowledge for assigned domains/components.

• Applies and maintains quality standards. Participates in process and tools evolutions and improvements.

• Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.