As a System Specification Engineer, you define and translate customer and business requirements into clear system specifications, ensuring alignment between hardware and software components. You apply strong analytical and problem-solving skills to design, validate, and improve system solutions, while collaborating cross-functionally to support product development, resolve complex issues, and drive process and quality improvements in line with technical standards.

• Leading regular alignment with career coaches and TA Heads; sharing structured progress updates and driving transparency.

• Applying analytical and problem-solving skills to improve reporting processes and streamline status updates.

• Proactively addressing training gaps by identifying and requesting new solutions for employees and coaches.

• Supporting development of the Perceptyx dashboard, contributing to process Preparing Pathfinders workload forecast, using data analysis and judgment to anticipate resource needs.

• Exploring external support options (recruiters and backup coaches) and defining next steps based on upcoming data insights

Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.
Transfers concepts for professional direction of own organisational unit into actionable measures.
Provides working leadership and training to less experienced personnel.
May lead small projects with limited risks and resource requirements.
Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements.
Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions.
Plans technical requirements from customers’ needs.
Develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering). Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications.
Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3).
Applies and maintains quality standards. Participates in process and tools evolutions and improvements.
Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.