Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programs from initiation to completion. Covers determination of project / program goals and support of business objectives and strategies. Ensures projects / programs achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.

Customer Change Project Management is critical for ensuring that changes are managed in an organized and controlled manner, mitigating risks, and maintaining the integrity of the project or program’s goals. The Change Control Manager helps ensure smooth transitions and minimal disruption, keeping projects on track while accommodating necessary changes.

You have:

• Bachelor's Degree in Telecom Engineering or a related technical field with minimum 5+ years of experience in change/project/program management with at least 2 years in a leadership role.
• Lead and manage change control processes across customer projects, ensuring changes are evaluated, documented, and approved systematically to minimize disruptions and maintain project alignment.
• Act as the primary point of contact for customer communications during the change management lifecycle, ensuring all stakeholders are informed and aligned.
• Support the execution of complex network infrastructure projects (Optical Transport, IP Networking, Fixed Access) by managing change-related risks, timelines, and cost implications.
• Collaborate cross-functionally with internal teams and external partners within the Oceanic/APAC region, building strong relationships to drive change implementation.
• Apply Nokia's PM Practitioner methodology and project management best practices to deliver customer satisfaction and contract execution within defined KPIs.

It would be nice if you had:

• Proficiency with change control and project tools like JIRA, Service Now, SAP, Salesforce CRM, and Nokia-specific tools (JPC, Project Cube, ngERM, etc.).

• Certified in Project Management (PMP, PRINCE2, or equivalent) – preferred.

• Oversee and manage the end-to-end change control process, ensuring all requests are properly documented, evaluated, approved, and implemented according to established procedures.

• Develop, implement, and maintain standardized change control policies and best practices to ensure compliance and consistency across projects.

• Coordinate with project managers, technical teams, and other stakeholders to assess the impact of proposed changes on scope, cost, schedule, quality, and resources.

• Conduct thorough risk assessments for change requests and recommend approval, deferral, or rejection based on impact analysis.

• Maintain a centralized log of all change requests, approvals, justifications, and implementation outcomes for audit and reference.

• Ensure timely communication of change decisions and updates to all relevant stakeholders to promote transparency and alignment.

• Track the implementation of approved changes, monitor for risks or delays, and escalate issues to senior management as necessary.