As a Change and Release Manager at Nokia, you will lead the development and implementation of Change Management policies, ensuring that proposed changes are thoroughly analyzed for risk and impact. You will manage Requests for Change (RFC), chair the Change Advisory Board, and spearhead Release Management processes to support the successful rollout of software and hardware. Collaborating with diverse stakeholders, you will maintain a strong customer focus, promote compliance, and drive continuous improvement in IT services. Your expertise will be key in aligning technical changes with business objectives while fostering a culture of collaboration and accountability.

Must-Have:

• Require any bachelor's degree or related field
• Typically, a minimum 10–15 years of experience
• Experience in Change Management for applications, devices, and network infrastructure in an ITIL compliant environment
• Ability to analyze risks and impacts related to proposed changes, ensuring minimal organizational disruption
• Good communication and negotiation skills for effective stakeholder engagement
• ITIL Foundation qualification or equivalent experience in information technology
• Proven project management experience, particularly in an IT setting

Nice-To-Have:

• Familiarity with legal issues related to information systems and technology
• Experience building relationships with diverse stakeholders across an organization
• A positive, can-do attitude and flexibility in approach to problem-solving
• Knowledge of developing and implementing release management procedures
• Good to have customer focus demonstrated through previous roles.
• Document and maintain Change Management policies, processes, and standards.
• Analyze and assess Requests for Change (RFC) for safety, business impact, and risk management.
• Manage and oversee the entire lifecycle of Requests for Change, ensuring compliance and closure.
• Lead the Change Advisory Board, facilitating discussions and decisions on proposed changes.
• Establish and maintain Release Management policies and procedures.
• Coordinate release activities, including acceptance testing and documentation of action plans.
• Communicate effectively with stakeholders to manage expectations during release planning and roll-out.
• Develop and present Change Management performance reports as necessary.