MS Specialist OSS at Nokia

The Customer Service Specialist handles highly complex (technical) problems within service delivery as well as management, and develops original and innovative solutions with a broad impact on the business for delivering contracted services to customers.

You Have:

• Good experience supporting Unix/Linux systems in a production operations environment.
• Solid understanding of infrastructure technologies, including servers, networking, virtualisation, and storage.
• Experience working within ITIL-based Incident and Change Management frameworks.
• Hands-on experience with monitoring and event management tools (e.g. Logic Monitor, SCOM, SMARTS or similar).

It would be nice if you also have:

• Excellent written and verbal communication skills, particularly during high-pressure incidents.

• Customer-focused mindset with strong documentation and handover practices.

• Relevant Unix/Linux or infrastructure certifications are desirable.Broad understanding of IT infrastructure, including Windows OS servers, networks, firewalls, Wi-Fi, and virtualisation.

• Provide 24x7 First Response support on a rotating shift roster for Unix/Linux platforms and associated infrastructure.

• Perform proactive monitoring and in-depth fault analysis using enterprise monitoring tools.

• Own and manage Alerts from detection through initial diagnosis, resolution, or escalation in line with ITIL processes.

• Execute routine operational tasks, health checks, and system validations on Unix/Linux environments.

• Support and participate in Major Incident response, including bridge coordination and technical troubleshooting.

• Work with senior engineers and resolver groups to assist with complex fault resolution and problem management activities.

• Ensure accurate incident documentation, clear customer communication, and timely updates throughout the incident lifecycle.

• Contribute to operational standards, runbooks, automation, and continuous service improvement initiatives.