As a Care Specialist at Nokia, you will be a key player in our Customer Care team, dedicated to delivering exceptional support to clients and internal stakeholders in the fast-paced world of Cloud technologies. You will leverage your expertise in Kubernetes/Open Shift, Linux, and networking to diagnose and resolve incidents, ensuring a seamless customer experience. Collaborating closely with Level 3 teams and market representatives, you will take end-to-end ownership of care cases, driving performance management and delivering innovative solutions. Our work environment is dynamic and supportive, with a focus on continuous improvement and automation. You'll thrive as part of a diverse, global team, emphasizing a customer-centric approach and fostering cross-cultural collaboration. Your contributions will directly impact our success in providing outstanding service and building strong customer relationships.

You have:

• 4-6 years of relevant experience or a graduate equivalent (or higher) degree
• 8+ years of experience in customer-facing roles or Kubernetes development (less experience considered for Kubernetes profiles)
• Kubernetes/Open Shift development/testing/support expertise, or CNF support/deployment expertise, or Open Stack support/development/testing expertise
• Linux Level-3 expertise
• Basic Level-2 networking expertise
• Customer-centric approach with end-to-end ownership of care cases
• 24x7 on-call support availability
• Ability to collaborate with L3 and market teams for case governance

It would be nice if you also had:

• Management experience in a technical support environment

• Advanced skills in integrating theory and principles with organizational practices

• Cross-cultural knowledge and a global mindset

• Provide expert support in Kubernetes/Open Shift, CNF, or Open Stack environments to ensure optimal service delivery.

• Act as the primary interface for customers, managing end-to-end ownership of care cases with a customer-centric approach.

• Conduct in-depth incident diagnosis and facilitate troubleshooting sessions, ensuring swift resolution of technical issues.

• Collaborate closely with Level-3 teams and Market teams to streamline care delivery and performance management.

• Participate in weekly case review meetings to assess case statuses and improve service outcomes.

• Implement process automation and simplification strategies to enhance operational efficiency in a fast-paced environment.

• Provide 24/7 on-call support for critical incidents, ensuring reliability and customer satisfaction.

• Utilize cross-cultural knowledge to effectively engage with global teams and deliver superior solutions.