WHO YOU’LL WORK WITHThe Lead, Partner Service & Experience works across the Asia Pacific Latin America (APLA) ecosystem, connecting APLA geography and Japan teams, partners, and cross-functional experts. This role partners with Japan Retail Marketing (Partnership Transformation, Visual Merchandising, EKIN, Operations), Sales and Sport General Managers (Merchandising, Business Integration, Marketplace Supply Chain), and collaborates with Finance, Legal, and external agencies to elevate marketplace experiences.

WHO WE ARE LOOKING FORThe ideal candidate is a visionary leader who thrives in fast-paced, multicultural environments and embraces the challenge of transforming retail experiences. They bring a rare combination of strategic foresight and operational discipline, ensuring bold ideas translate into scalable solutions. This individual is passionate about elevating consumer journeys across physical and digital touchpoints and understands how partnerships drive business impact. They excel at influencing diverse teams, building trust, and fostering collaboration across functions. A natural storyteller and systems thinker, they inspire innovation, challenge the status quo, and set a high bar for excellence. They lead with purpose, cultivate inclusivity, and motivate others to embrace change while delivering results that shape the future of retail.

• Minimum 6 years of retail experience, including store development, retail marketing, retail area management, or retail sales/account management experience, with proven ability to lead cross-functional teams and manage end-to-end projects.
• Bachelor’s degree or anything equivalent.
• Strong operational, analytical, and retail acumen, including experience developing scalable tools and processes, leveraging data for decision-making, and applying retail math and financial principles.
• Experience developing and managing vendors and external partners.
• Cross-cultural fluency and inclusive leadership experience in diverse markets.
• Strong oral and written communication skills in both English and Japanese.
• Ability to travel domestically once per season and internationally when required to support business priorities.

WHAT YOU’LL WORK ON:

You will define and deliver the next era of consumer experience (CX) excellence across the Japan partner marketplace. Your work will set the standard for how Nike shows up through partners — raising the bar for services, experiences, and marketplace consistency. You’ll focus on strategies and tools that elevate partners’ capabilities, both in-store and digital, ensuring Nike leads with a competitive edge.

• Co-develop and propose holistic retail concept strategies, including store concept design stories and O2O consumer journey frameworks, to external retail partners, shaping partner store channel concepts and giving Nike a winning edge in priority sports
• Conduct marketplace research and trend analysis across retail performance, consumer behavior, and partner store environments to inform future concept strategies, investments, and commercial opportunities
• Align marketing development funds (MDF) to sport priorities, partner strategies, and consumer trends, ensuring proposed retail concepts and activations support business growth and revenue impact
• Oversee the CX Elevation Door Tracker to evaluate partner store concepts and execution, monitor progress against strategic intent, and drive actionable improvements that elevate consumer experience
• Evaluate partner store concepts, map end to end consumer journeys, and lead strategic workshops, proposing concept ideas and growth opportunities that influence partner retail strategies and channel direction
• Ensure foundational retail principles and minimum elevation standards are consistently embedded within proposed partner store concepts and delivered across priority partner doors
• Drive cross functional alignment with Sales and Marketing to ensure proposed retail concepts, store strategies, and consumer experiences are commercially viable and maximize trade zone and marketplace impact