Job Summary

We are seeking a highly experienced Service Now professional with deep expertise in IT Operations Management (ITOM). The ideal candidate will be responsible for designing, implementing, and optimizing CMDB and Discovery solutions across cloud and on‑prem environments, while contributing to automation, integrations, and overall platform excellence.

Job Requirements

• Design, implement, and maintain advanced ITOM solutions, including CMDB, Discovery, and Service Mapping, aligned with enterprise architecture and governance standards.
• Lead CMDB data model design, CI class customization, relationship mapping, identification rules, and lifecycle governance to ensure data accuracy and reliability.
• Architect and optimize Service Now Discovery across cloud and on‑prem environments, including horizontal discovery, network discovery, and service discovery, ensuring scalability and performance.
• Demonstrate strong foundational knowledge of infrastructure technologies including servers, operating systems, virtualization, networks, databases, cloud platforms, and application architectures to support effective discovery configuration.
• Configure and manage MID Server architecture, Discovery schedules, credentials, IP ranges, probes, sensors, and patterns for complex enterprise environments.
• Monitor, analyze, and remediate CMDB health issues using CMDB dashboards, health indicators, and KPIs focused on completeness, correctness, and compliance.
• Develop and maintain advanced Service Now scripting (Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer) following best practices and performance standards.
• Design and customize Service Portal pages and widgets, ensuring intuitive user experience, responsiveness, and reusability.
• Build and support integrations using REST, SOAP, Integration Hub, and custom APIs with monitoring, cloud, and infrastructure management tools.
• Exhibit strong communication and analytical skills by troubleshooting complex platform issues, collaborating with cross‑functional teams, and clearly articulating technical solutions and recommendations.

Education

Minimum of 8 years of related experience Primary Skillset:

Advanced ITOM (CMDB, Discovery) + Advanced Platform Scripting

Secondary Skillset:

Service Portal, Integrations

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at Net App

At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.