Job Summary

The Partner Experience CoE team is responsible for implementing standardized systems, processes, and reporting to support Net App’s Global Partner Programs, channel partner ecosystem, and field sales teams.
In this role, you will act as a key operational liaison, ensuring seamless partner experience and accurate execution of partner incentives. You will collaborate closely with Worldwide Partner Program teams and cross‑functional stakeholders to operationalize partner programs, deliver accurate incentive calculations, maintain audit readiness, and drive continuous process improvement.
Success in this position requires strong customer focus, exceptional communication and organizational skills, attention to detail, and the ability to thrive in a fast‑paced, collaborative environment.

Job Responsibility

Program & Incentive Operations Interpret partner incentive program guides and build accurate Excel‑based calculators aligned with program rules.

Document calculation logic clearly and share with relevant stakeholders.

Ensure incentive calculations are audit‑ready, compliant, and executed with high accuracy.

Manage disputes and exceptions through defined workflows and escalation paths.

Provide dashboards, trackers, and real-time program performance reports. Program Performance & Continuous Improvement Develop and operationalize partner programs aligned with organizational strategic priorities.

Deliver regular insights and analytics to program owners to measure effectiveness and recommend optimization.

Conduct data standardization and cleansing tasks across systems and reports. Operational Support & Stakeholder Management Respond to internal and external queries promptly and professionally via Service Now or email.

Manage escalations and ensure timely issue resolution.

Maintain and update process documentation and SOPs as required.

Work collaboratively with cross-functional teams including sales, marketing, finance, and customer support to ensure seamless partner operations.

Cross‑train team members and support high‑volume operational tasks. Systems & Tools Utilize tools such as Service Now, Salesforce, Excel, and PowerPoint effectively to manage program operations and reporting.

Job Requirement

8+ years of experience in partner operations, channel programs, or incentive management.

Bachelor’s degree required.

Strong expertise in MS Excel (including formulas, modeling, calculators) and PowerPoint.

Experience with Service Now and Salesforce is a plus.

Exceptional written and verbal communication skills.

Highly detail‑oriented, organized, and able to multitask in fast‑paced environments.

Demonstrated ability to build effective relationships with cross‑functional teams.

Proven ability to work independently with minimal direction; proactive and self‑driven.

High integrity and commitment to maintaining quality and compliance standards.

Flexible to work in shifts and during extended hours based on business needs.

Background in Partner Programs or Channel Operations is an added advantage.