Job Summary

ob Description

The Service Now Developer supports the design, configuration, and enhancement of ITSM processes on the Service Now platform. The role focuses on workflow automation, integrations, and core ITSM functionality, while gradually expanding into Service Portal and scripting capabilities. This position works closely with senior developers to deliver reliable and scalable solutions. Strong communication, learning mindset, and adherence to platform best practices are key expectations for this role.

Key Responsibilities

• Configure and support Service Now ITSM platform features, with emphasis on service request fulfillment and operational workflows.
• Develop and maintain Service Catalog items, including variables, approvals, and fulfillment logic aligned with business processes.
• Design and enhance Flow Designer and Workflow automations to streamline service requests and operational activities.
• Build and support integrations with third‑party tools and enterprise systems using REST‑based approaches and out‑of‑the‑box capabilities.
• Demonstrate a good understanding of core Service Now platform features, configurations, and data model.
• Assist in developing and enhancing Service Portal pages and widgets to improve end‑user experience.
• Perform platform scripting (Business Rules, Client Scripts, Script Includes, UI Policies) to meet functional requirements.
• Troubleshoot and resolve issues related to catalog requests, workflows, integrations, and scripting with guidance when needed.
• Collaborate with platform team members to deliver solutions.
• Exhibit clear communication skills, including documentation, status updates, and active participation in team discussions.

Job Requirements

• At least 2+ years of SN development in ITSM, Service Portal, Integrations, Flow
• Experience in writing Glide scripting.
• Exposure to at least one Java

Script framework like AngularJS or React:

• Familiarity with SOA technologies including as REST, SOAP

Education

Completed Bachelors and Masters degree:

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at Net App

At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.