Product Manager - Customer Experience

Summary

We're seeking an experienced Product Manager who comes with exceptional customer empathy to delightful product experiences. This execution-focused role requires balancing experience for internal and external users.

Job Responsibilities

• Customer-Centric Security & Product Execution
• Execute on priorities of one or more agile squads with exceptional user experiences
• Champion a 'secure by design, delightful by default' approach to product development
• Partner with peer product managers across teams to align on initiatives while maintaining customer-first principles
• Customer Journey & User Empathy
• Deeply understand customer/user journeys through direct user interaction, research, and stakeholder collaboration
• Advocate for users while implementing necessary security controls—finding the optimal balance
• Identify friction points in workflows and innovate solutions that maintain usability
• Develop metrics that measure customer satisfaction/experience
• Agile Squad Collaboration
• Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
• Write detailed user stories that incorporate user needs
• Develop, groom, maintain, and prioritize backlogs considering security, compliance, and customer value
• Foster a squad culture that values both security rigor and customer empathy
• Cross-Functional Leadership
• Communicate security requirements to technical teams and user needs to security stakeholders
• Bridge the gap between compliance obligations and business/customer outcomes
• Work independently and across diverse teams to deliver secure, user-friendly product capabilities
• Partner with engineering leaders to build squads with both security expertise and customer-focused skillsets

Job Requirements

• 7-9 years of relevant experience with 4+ years as a Product Manager
• Proven expertise in implementing and communicating application security concepts
• Demonstrated experience of balancing user experience and customer satisfaction
• Hands-on experience writing requirements, user stories, and managing product backlogs in Jira
• Agile environment experience with proficiency in Jira & Confluence
• Demonstrable success delivering secure product capabilities that users love
• Highly Desired Qualifications
• Experience conducting user research and usability testing
• Background in privacy-by-design, security-by-design, and user-centered design principles
• Experience with customer feedback loops, NPS, and satisfaction metrics in secure products
• Key Skills
• Exceptional communication skills - ability to explain security concepts to non-technical audiences and user needs to security teams
• Strong analytical skills with both security-focused and customer-focused problem-solving abilities
• Empathy and user advocacy - genuine passion for understanding and improving customer experiences
• Strategic balance - ability to make informed trade-offs between security, compliance, usability, and business value
• Stakeholder management - building consensus across security, engineering, design, and business teams
• Ability to work independently and collaboratively across cross-functional teams

Compensation:

The target salary range for this position is 129,200 - 192,500 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at Net App

At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.