Job Summary

Role Overview

We are seeking a systems-thinker with a passion for content creation and operational excellence to join our team as a Content Operations Manager. In this role, you'll build scalable processes and automation to enhance content workflows, ensuring seamless collaboration across creative, marketing, and operational teams.

By challenging the way we work, you will drive efficiency and innovation in content production. If you thrive in creating order out of complexity and are eager to succeed with a dynamic team, this opportunity is for you!

Our Commitment to Inclusion

At Net App, we believe in fostering an inclusive environment where everyone feels they belong. We encourage candidates from diverse backgrounds to apply, emphasizing skills and potential over traditional backgrounds. We are committed to providing equal opportunities for growth and success, aligning with our core values of ownership, growth mindset, customer-centricity, belonging, and high performance.

Short Description

Core Values & Soft Skills

The ideal candidate embodies the following qualities:

• Nimble: Adaptable to shifting priorities and able to pivot quickly in a dynamic environment.
• Communicative: A clear and proactive communicator who ensures alignment across teams and stakeholders.
• Collaborative: A team player who fosters strong relationships across departments and external partners.
• Business Acumen: Understands the broader business context and aligns content operations with strategic objectives.
• Client-Service Mindset: Professional, responsive, and solutions-oriented in all interactions with internal and external stakeholders.

Job Requirements

Key Responsibilities

1. Resource & Project Management

• Oversee the creative project request process, ensuring creative and video briefs are prioritized, scoped, and resourced accurately.
• Manage the allocation of internal creative resources, contractors, and agency partners to proactively manage resource capacity and ensure timely delivery.
• Track project progress, identify and mitigate risks, and ensure on-time delivery of all initiatives with urgency.
• Manage project bids, Statements of Work (SOWs), and vendor invoicing to maintain budgetary control.
• Manage file organization to ensure all project source files and final assets are saved to the appropriate DAM repository.

2. Cross-Functional Liaison

• Partner with the Sr. Manager Content Strategy to align high-impact projects with company objectives and marketing strategies.
• Serve as the primary link between creative teams and product marketing stakeholders.
• Communicate effectively to drive clarity, ensuring expectations are clearly understood and met.
• Facilitate regular check-ins and coach teams with actionable feedback to keep all parties aligned.

3. Operational Excellence

• Increase the volume and velocity of content production without sacrificing brand voice, accuracy or quality.
• Automate high volume production by implementing solutions to streamline content formatting, localization and distribution.
• Continuously evaluate, refine, and create workflows to improve process efficiency and scalability.

4. Quality & Innovation

• Implement quality control (QC) processes at scale for all deliverables, ensuring they meet brand and project standards.
• Gather performance metrics and contribute to reporting, providing actionable insights to improve future projects.
• Propose and implement process innovations, leveraging AI and automation to enhance content operations.

Qualifications & Technical Skills

• Production Expertise: Proven experience managing production workflows across design, photo, and video.
• System Mastery: Deep knowledge of modern work management and CMS platforms (e.g., Asana, Microsoft One Drive and Share Point, Adobe Experience Manager)
• AI Tool Proficiency: Hands-on experience using and operationalizing enterprise AI tools (such as ChatGPT, Jasper, Adobe Firefly, etc.) within content workflows.
• Process Design: Proven track recorded of transitioning large teams from traditional manual workflows to automated, technology-driven processes.
• Detail-Oriented: Exceptional attention to detail, ensuring accuracy and consistency across all projects.
• Problem-Solving: A proactive approach to identifying challenges and executing collective solutions.

Education

While a degree in a related field is advantageous, we value experience and skills over formal education.

Minimum of 8+ years in creative operations or project management in a creative agency, in house creative team or marketing function.

Compensation:

The target salary range for this position is $135,000-150,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at Net App

At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.