Job Summary

Net App is looking for a Senior Tech Ops Engineer to join our growing Instaclustr team in Europe.
Net App’s Instaclustr offering provides open source as-a-service company, delivering reliability at scale. We manage cutting edge open-source technologies (Cassandra, Kafka, PostgreSQL, OpenSearch, Cadence, Postgres and Click House) for our customers around the world. Net App Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Since being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 23,000 nodes under management.

Our Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted opensource clusters up and running. Your work will ensure the security, reliability and performance of worldclass systems and databases. You will collaborate with our customer’s technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups.

The Role

If you have excellent operational knowledge in managing Open Search clusters, look no further!!
As a Site Reliability Engineer (Open Search), you are in the frontline team keeping our large fleet of cloud-hosted Open Search clusters up and running. Open Search clusters can additionally use optional technologies such as Apache Cassandra and Apache Kafka – this is therefore a chance to learn multiple cutting-edge opensource technologies. Every day, you will diagnose and solve interesting technical problems, providing Open Search as a Managed Service in a highly automated environment. Our service is relied on by some of the leading global names in Banking and Financial Services, Telecom, IoT and Tech companies that interact with millions of end users.

Skills & Experience

We're looking for smart engineers with exceptional communication skills, a positive can-do attitude, and a passion for IT and learning new things. We expect you to be, or quickly become proficient in a range of the technologies we use.

Successful candidates for this role will:

• Have good experience in Open Search technology (preferably including issue investigation, upgrades/ migration) and/or a desire to upskill and develop to a true expert level. It’s preferable to have experience diagnosing issues/problems with other technologies such as Cassandra, Kafka.
• Have good experience working on one Public Cloud provider such as AWS, Azure or GCP.
• Preferably have past IT Customer service/support experience.
• Good fundamental Computer science / software engineering skills and knowledge, particularly Operating System internals, memory management, and networking.
• Strong knowledge and experience with Linux and be comfortable working from the command line (essential)
• Exceptional ability to communicate clearly and professionally in written and verbal English (essential).
• Work as part of a team and use your initiative to get things done.
• Ability to follow required processes and procedures.
• Investigating/researching Open Search (and dependent technologies) issues by
  reviewing the codebase or Jira project would be a plus.
• Programming skills in Python or Java, and source code control using Git (good to
  have)
• You must be Resident of Ireland with a right to work

I'm interested. What else will I be doing?

• Provide expert operational support to our nodes running in the cloud (AWS, Azure and GCP), using technologies such as Linux (Debian), Docker, and languages including Java, Python and bash
• Participate in on-call Level 1 or Level 2 roster
• Liaise with our customers’ engineers in resolving interesting issues related to Open Search and other supported technologies.
• Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet.
• Develop and continually improve our suite of internal automation tools, applications, and processes

Compensation:

The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at Net App

At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.