Director, AWS Cloud Customer Success

Job Summary

The Cloud Customer Success team’s charter is to ensure our customers maximize value and satisfaction from their cloud investments. Our team provides proactive guidance and strategic insights to help customers optimize their cloud infrastructure, enhance performance, and drive business growth. By focusing on our customers’ success, we build long-lasting relationships, reduce churn, foster loyalty, and ultimately contribute to our customers’ sustained success and competitive advantage in the market.

Job Responsibilities

As the Director of AWS Cloud Customer Success, you will be leading a worldwide team of customer success managers and engineers focused on our AWS Cloud business:

• You will manage a team and drive adoption and consumption motions for the AWS and Net App Cloud customers utilizing native solutions and services (for e.g. FSxN, Cloud Volumes ONTAP, and Net App Data Services).
• You will develop both long-term strategies and shorter-term tactics to meet expansion and revenue goals while maintaining profitability and improved customer business outcomes & value realization.
• This role will lead a worldwide team focused on maintaining and growing customer retention and investment in Net App’s cloud portfolio.
• Key performance indicators include revenue growth rates, storage capacity, customer health, customer engagement, customer milestones, Time to Value, CSAT trends, organic growth, etc.
• The successful candidate will be results-driven, customer-obsessed, tech-savvy, and skilled at building internal relationships and external partnerships to accomplish these goals. They should be able to thrive in challenging and evolving conditions, motivate and inspire a team while anticipating market changes, and act on them quickly.
• The customer success team is comprised of high-energy individuals and leaders who are passionate about building relationships and helping customers realize value from their cloud investment(s). This team is committed to bringing the right people together with the intention of securing and growing Net App revenue by driving improved customer satisfaction, raising customer propensity to renew, and expanding their investment in Net App’s cloud portfolio.

Job Requirements

• Proven track record as a leader of customer success/engineering teams with a history of exceeding assigned quotas and key performance indicators across multiple years.
• Ability to develop successful relationships with external customers, understand their business cases and/or journey maps, and raise their propensity to invest in the Net App portfolio.
• Proven track record of driving cloud consumption by helping customers adapt to changing business climates, including influencing go-to-market strategies, team enablement, and organizational change management.
• Demonstrated experience working with a distributed go-to-market team of sales, operations, channel/partner, systems/sales engineering, professional services, customer support, and IT teams to deliver results.
• Experience with target solution (up/cross) selling, and/or consultative sales techniques.
• Experience developing budgets and forecasting costs to drive business outcomes.
• Passion for articulating how technology products and solutions solve business problems.
• Skilled at business planning and diligent at measuring and communicating progress towards quarterly/annual growth plan, identifying roadblocks, and coming up with appropriate solutions.
• Ability to work effectively in a dynamic and changing environment, while taking the initiative, staying organized and motivated, and maintaining excellent follow-up, is required.
• Must have experience with AWS and the AWS Partner Network (APN) or AWS Customer Engagement programs.
• Deep knowledge of the AWS Migration Acceleration Program (MAP), including migration funding mechanisms, workload assessment methodologies, migration phases (Assess, Mobilize, Migrate & Modernize), and the ability to guide customers and internal teams through end-to-end cloud migration journeys to accelerate time to value.

Education and Experience

• Bachelor’s Degree (BA/BS) from a four-year college or university or equivalent experience is required. A Master of Science Degree in Computer Science or an MBA is desirable.

• 15+ years of related experience required

• 5+ years in customer success management/engineering roles is required

• 10+ years of relevant people management experience with direct reports required

Compensation:

The target salary range for this position is 287,300 - 371,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at Net App

At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.