Communications Specialist

Job Summary

Net App’s Intranet Strategy and Communications Solutions is looking for a senior technical program manager to join our team. Your primary responsibilities will be working with stakeholders to define and manage solutions for internal Share Point-based web sites, and overseeing Polite Mail, our email analytics program. This is a full-time, 40-hour-per-week remote position.

Job Description

Senior Program Manager responsibilities include:

• Lead and/or assist in stakeholder training; this includes content development, scheduling, teaching, regularly updating support materials, and writing monthly articles
• Assist stakeholders with issues and provide in depth technical information on Share Point and other tools; understand and troubleshoot permissions as required
• Understand, advocate for and manage stakeholder requests – create specifications, manage timelines, edit sites, propose layouts, track and test changes, engage with IT, communicate progress and meeting decisions
• Manage the development of new Share Point features, in partnership with other intranet teams; this includes understanding technical user requirements, UI, governance requirements and launch implications
• Develop and track Share Point metrics regarding usage, engagement, and customer satisfaction
• Lead projects associated with our workflow and email metrics tools, which includes meeting monthly with vendors, understanding/tracking licenses, updating training materials, setting up and training stakeholders, testing new releases, developing workflows, communicating regularly with stakeholders, and providing quarterly metrics
• Communicate proactively with the Intranet Strategy & Comms Solutions team, IT and stakeholders through email, our Zendesk ticketing system, Zoom, Teams, etc
• Investigate new tools and technologies, and manage internal sites and tools for Corporate Communications

Requirements

The ideal candidate is detail oriented, multi-faceted, a creative problem solver and comfortable working with teams who are remote (via phone, Zoom, email, IM, etc.). The candidate also has:

• Excellent communications skills (oral and written)
• Ability to manage schedules, priorities and deadlines for multiple projects
• Detail oriented, methodical
• Knowledge of:
• HTML and/or other web-based technologies
• Microsoft Share Point & Teams
• Microsoft Office 365 products
• 5 to 7 years of industry experience
• 3 to 5 years in-depth knowledge of email analytics solutions (Polite Mail is a plus)
• 3 to 5 years in-depth knowledge of Share Point web parts, lists, permissions, and workflows
• 2 to 3 years of training experience
• Technical college degree (BS or BA in Computer Science or Engineering is a plus)
• Customer-focused attitude
• Ability to research technical questions
• Ability to troubleshoot coding and application issues
• Willing to learn and open to taking on new roles and responsibilities

Compensation:

The target salary range for this position is 170,000 - 210,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at Net App

At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.