Job Summary

Net App is looking for a Technical Operations Engineer to join our growing Instaclustr team in the USA. Net App’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. We manage cutting edge open-source technologies (Cassandra, Kafka, PostgreSQL, OpenSearch) for our customers around the world.

Net App Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Since being founded in 2013, Instaclustr has grown, with over 300 customers worldwide, and over 20,000 nodes under management.

Our Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted open-source clusters up and running. Your work will ensure the security, reliability and performance of world-class systems and databases. You will collaborate with our customer’s technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups.

This Role:

As a Site Reliability Engineer (Opensearch), you are in the frontline team keeping our large fleet of cloud-hosted Opensearch clusters up and running. Every day, you will diagnose and solve interesting technical problems, providing Opensearch as a Managed Service in a highly automated environment. Our service is relied on by some of the leading global names in Banking and Financial Services, Telecom, IoT and Tech companies that interact with millions of end users.

Job Requirements

We're looking for smart engineers with exceptional communication skills, a positive can-do attitude, and a passion for IT and learning new things. We expect you to be, or quickly become proficient in a range of the technologies we use. Successful candidates for this role will:

• Have good experience in Open Search technology (preferably including issue investigation, upgrades/ migration) and/or a desire to upskill and develop to a true expert level. It’s preferable to have experience diagnosing issues/problems with other technologies such as Cassandra, Kafka.
• Have good experience working on one Public Cloud provider such as AWS, Azure or GCP.
• Preferably have past IT Customer service/support experience.
• Good fundamental Computer science / software engineering skills and knowledge, particularly Operating System internals, memory management, and networking.
• Strong knowledge and experience with Linux and be comfortable working from the command line (essential)
• Exceptional ability to communicate clearly and professionally in written and verbal English (essential).
• Work as part of a team and use your initiative to get things done.
• Ability to follow required processes and procedures.
• Investigating/researching Opensearch issues by reviewing the codebase or Jira project would be a plus.
• Programming skills in Python or Java, and source code control using Git would be a plus.

Education

• Typically requires 2-5 years of related experience.
• Additionally a Bachelor's degree in a technical or engineering field or, additional related experience stated above

Compensation:

The target salary range for this position is $115,000 - $125,000 he salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.