Job Summary

We are seeking a highly motivated and detail-oriented Global Service Logistics Business Systems Analyst (BSA) to join our team. The ideal candidate will play a pivotal role in maintaining our global service logistics processes, enhancing system efficiencies, and ensuring seamless operations. This role requires a blend of analytical prowess, technical expertise, and exceptional communication skills, with specific knowledge in Baxter Planning, Oracle, and SAP CRM.

Job Requirements

• Maintain and optimize current service logistics processes and systems to ensure efficient operations.
• Collaborate with cross-functional teams to gather requirements and develop comprehensive business solutions.
• Provide ongoing support and troubleshooting for service logistics systems, particularly Baxter Planning, Oracle, and SAP CRM.
• Run regular system programs and ensure they are functioning correctly, addressing any issues promptly.
• Create and maintain detailed documentation of system configurations, processes, and user guides.
• Conduct training sessions for end-users to ensure efficient system utilization.
• Monitor key performance indicators (KPIs) and generate reports to track system performance and logistics efficiency.
• Stay updated with industry trends and advancements in logistics technology to recommend innovative solutions.
• Assist in the development and execution of test plans to ensure system modifications meet business requirements.

Education

• Bachelor’s degree in Business Administration, Information Systems, Logistics, or a related field.
• 3-5 years of experience in a service logistics, supply chain, or business systems analyst role.
• Strong understanding of global service logistics operations and best practices.
• Proficiency in Baxter Planning, Oracle, and SAP CRM.
• Excellent analytical and problem-solving skills.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Experience with data analysis tools and techniques.
• Ability to adapt to a fast-paced and dynamic work environment.

Preferred Qualifications:

• Master’s degree in a related field.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Knowledge of EDI (Electronic Data Interchange) and other logistics-related technologies.
• Familiarity with regulatory requirements and compliance in global service logistics.