About this position

The Information Engineering team at Net App creates and maintains technical documentation published on docs.netapp.com, the company’s most visited web site. Our team of strategic thinkers and creative problem-solvers owns Net App’s technical documentation infrastructure as well as pipelines that integrate technical content into products, sites, and AI tools.

We are an AI-forward organization and expect team members to leverage responsible AI to improve customer outcomes and create internal efficiencies. Candidates should be prepared to discuss and demonstrate how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.

What you'll do

• Partner with content standards leads, UX designers, engineers, product managers, and data scientists to identify high-value opportunities for AI in the technical content lifecycle.
• Design, build, launch and iterate agent-driven automated workflows that gather, normalize, and optimize source content for publishing and downstream reuse.
• Build and operationalize AI-assisted semantic enrichment pipelines (ontology, metadata, and taxonomy tagging) to improve content findability, consistency, and performance.
• Develop agents and checks that enforce content standards and ensure knowledge is optimized for integration in AI solutions.
• Implement measurement and reporting systems to track adherence to legal, brand, style, inclusivity, accessibility, accuracy, freshness, and structural standards.
• Define governance patterns (guardrails, evaluations, and human-in-the-loop review triggers) to ensure responsible, reliable AI outcomes.
• Use signals (quality metrics, evaluation results, stakeholder feedback) to continuously improve agent behavior, prompt/context strategies, and workflow performance.

What skills you'll need

• Hands-on experience building and improving AI agents and/or multi-agent orchestrations for complex technical content.
• Experience integrating generative AI capabilities into enterprise workflows (design through production).
• Experience implementing governance mechanisms such as guardrails, validation checks, evaluations, and human review triggers in AI-assisted workflows.
• Working knowledge of GenAI fundamentals and responsible AI practices (risk identification, governance, and monitoring).
• Ability to translate editorial/quality standards into machine-readable rules, automated checks, and agent behaviors.
• Strong cross-functional collaboration skills and the ability to turn business needs into clear requirements and workable technical solutions.
• Experience with GitHub and modern CI/CD automation (for example, GitHub Actions).
• Experience developing and implementing ontology, metadata, and taxonomy for large content sets.
• Experience with content curation, knowledge management, and information architecture concepts.
• Familiarity with documentation tooling and formats such as Jekyll, Ascii Doctor, and Markdown.
• Experience with GitHub Copilot and AI-assisted development practices in day-to-day engineering work.
• Experience with test, verification, and evaluation of tooling for AI systems.
• Demonstrated ability to learn new skills quickly (for example, context engineering, programming languages, or new platforms) and apply them to deliver measurable outcomes..

Education

• Typically requires a minimum of 5 years of related experience in addition to a Bachelor's degree in a related technical or engineering field.
• Additional experience above the stated minimum requirements may be considered in place of a Bachelor's degree.

Compensation:

The target salary range for this position is $131,000-$169,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at Net App

At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.