Position Snapshot

Location: Remote (Portugal)

Company: Nestlé Business Solutions (NBS)

100% remote: 5 days a week

• Monday to Saturday
• Rotative shifts (8h-17h or 12h-21h)

Languages: Fluent in English and French

About us

**Nestlé Business Solutions (NBS)**is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

Respond to customers’ queries mainly through written channels of communication and phone in a timely and accurate way

Identify customers’ needs, help them in the usage of specific features and introduce them to new functionalities & campaigns

Maintain a good relationship with the customer through Social Media platforms, such as Facebook, Twitter, Instagram, etc.

Treat serious and sensitive customer contacts ensuring the Nestlé procedures on Consumer Complaints Handling process

Ensure follow up with the customers to make sure their issues are resolved and gather customers’ feedback

Keep the internal databases updated regarding the consumers’ requests, complete a FAQ database and update the knowledge-based documents

Redirect consumers’ questions to appropriate stakeholders in case of impossibility in providing an answer

Report product malfunctions, share feature requests and effective workarounds with relevant stakeholders

What will make you successful

Advanced Spoken and Written Knowledge on French and English

Experience as a Customer Support Specialist or similar CS role

Experience in Community Management (Instagram, Facebook, etc.)

Customer management orientation

Familiarity with Nestlé industry is a plus

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Attention to details

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development of expertise in Nestlé’s Shared Solutions Business

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Meal allowance card

Flex Benefits - at NBS you can choose what benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop with special discounts for employees

Company equipment according to professional needs

Medical support available at the office

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career