Join us as SC Customer Solutions Analyst and grow within a dynamic global team!

Position summary
We are currently hiring a Supply Chain/Logistics-oriented professional with strong analytical and IT skills. The position is on the edge of Supply Chain operations and the role is responsible to effectively facilitate the Perfect Order Cycle, manage exceptions, claims and requests, in order to provide top-class service to our customers.

Position snapshot

Nestlé Head Office, Athens, Greece
Reporting to: Customer Solutions Analyst Manager
Contract: Permanent position

A day in the life…

• Ensure the smooth execution of order-to-cash daily process by:

• Resolving issues across end-to-end process enabling the timely execution of all orders

• Handling of customer claims, requests, and returns/refusals in a timely manner

• Preparing KPIs for meetings and do ad-hoc analysis of data when necessary

• Contributing in department’s activities such as participating in innovation projects, improvement initiatives,etc. to achieve the above it is necessary to collaborate closely with internal teams (other Supply Chain teams,Sales, Finance, IT, etc.), external partners (3PLs, distributors, etc.) and directly with our Customers.

What makes you successful

• Bachelor’s degree in business related field or science / engineering / information systems. Specializationor masters in Supply Chain or Logistics will be considered a plus

• Strong analytical skills and good MS office knowledge (especially excel). Experience in SAP, Power BI,Power Apps, Power Query or VBA in Excel will be considered a plus

• Service oriented mindset and excellent communication skills

• Ability to work in a team and on projects

• Fluency in Greek & English

• Experience in similar position (especially in a relevant industry or multinational organization) will beconsidered a plus

Why you should apply

Enjoy the wide range of Nestlé benefits such as:

• competitive salary & performance bonus

• meal vouchers

• comprehensive Pension, Health Care & Life Insurance programs

• increased Parental leaves for both caregivers and Baby Support plan

• Flexible Work policy

• Wellbeing and Recognition days off

• “Bring Your Pet At Work” & Pet Support plan

• free car parking

• in-house restaurant and mini market

• participation to health and wellness activities and much more

Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 185 countries.
Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries
Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level.

Your application journey

Join us on an exciting application journey! Apply now and based on the role requirements, expect a first interview with our HR recruitment team, completion of two online assessments and a final interview with the hiring manager. If you are in the final shortlist, you will get the opportunity to showcase your skills through a live case study and panel discussion.
Nestlé embraces inclusive Hiring practices. In case you require any special assistance at any step of the in the interviewing process or have any questions, email: HR.Careers@gr.nestle.com
Olivia, our A.I. assistant is here to help you with your interview scheduling, so keep an eye on your email and say “yes” to Whats App notifications.

Be a force for Good!

At Nestlé, we touch millions of lives daily through our innovative products and dedicated work. Join a dynamic global team committed to creating a healthier future for individuals, families, and the planet. Experience a supportive workplace that values growth and inclusivity across 185 countries. We are proud to offer equal opportunities and uphold a culture free from harassment and discrimination, ensuring everyone feels valued and empowered to bring their authentic selves to work. This commitment starts with recruitment and continues to the end of the working relationship.