The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.

What You’ll Do:

• Ensure all operations are carried on in an appropriate, cost-effective way

• Improve operational management systems, processes and best practices

• Help the organization’s processes remain legally compliant

• Formulate strategic and operational objectives

• Perform quality controls and achieve KPIs

• Recruit, train and supervise staff

• Find ways to increase quality of customer service

What We’re Looking For:

• MBA/Masters from a reputed university

• 10-12 years of work experience in a reputed MNCs

• Result driven

• Data Driven, experience in Change Management,

• Min 5 years of experience in managing a team of “Managers”

• PMP certified will be an added advantage

• Familiar with travel industry will be an advantage

• Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization

• Proven work experience as Operations Manager or similar role

• Knowledge of organizational effectiveness and operations management

• Excellent communication skills

• Leadership ability

• Outstanding organizational skills

• BPO and Travel Experience would be an added advantage