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Service Account Manager

Motorola Solutions

Service Account Manager

Motorola Solutions

Bangkok, Thailand

·

On-site

·

Full-time

·

2w ago

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Software & Services team is part of the Motorola Solutions business covering the Asia Pacific Region. We are a professional services team that delivers managed services and mission critical software communication solutions to our clients. We deliver client focused world-class, leading edge, end-to-end solutions fit for purpose within each client’s unique environment that include various voice (including radio)communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry.

Job Description:

  • Provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
  • Responsible for government contracts with responsibility for successful delivery of Service products for Local government/ commercial customers.
  • Responsible for the relations with external partners responsible for delivering Service products to customers.
  • Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals
  • Overseeing contract P&L performance including meeting Service billing and cost
    performance goals.
  • Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams.
  • Responsible for the development of service account plans and profiles, goals and
    strategies within assigned accounts.
  • Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base.
  • Must be willing to travel throughout the designated region.

Basic Requirements:

  • Graduation in Engineering preferably in Telecom/IT/Computers
  • Ideally 5+ years experience in managing complex, large scale programs of work and team delivery.
  • Experience in the successful delivery of mission critical radio communications projects.
  • Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals
  • Highly credible with the customers
  • Served long-term customers and also needs to be comfortable in a culture of respect and integrity
  • Financial, commercial and budget management experience.
  • Executive presence and be well-connected – Motorola is building our brand presence in this market and the competitors are strong
  • Prior experience with the government sector
  • Comfortable with a multinational organizational setting with regular interfacing to our international organization in EU and US

Travel Requirements:

None

Relocation Provided

None

Position Type:

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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About Motorola Solutions

Motorola Solutions

Provides safety and security products and services.

Chicago

Headquarters

Reviews

4.1

27 reviews

Work Life Balance

3.6

Compensation

4.1

Culture

4.4

Career

4.5

Management

3.6

85%

Recommend to a Friend

Pros

Competitive compensation packages with equity

Opportunities for continuous learning and growth

Cutting-edge technology stack and interesting technical challenges

Cons

Fast-paced environment with tight deadlines

Internal politics in some teams

Organizational changes and restructuring can be disruptive

Salary Ranges

43 data points

Mid/L4

Senior/L5

Mid/L4 · Data Relationship Manager

1 reports

$143,231

total / year

Base

$110,178

Stock

-

Bonus

-

$143,231

$143,231

Interview Experience

3 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

33%

Experience

Positive 33%

Neutral 67%

Negative 0%

Interview Process

1

Phone Screen

2

Technical Interview

Common Questions

Technical coding questions

System design concepts

Programming fundamentals