Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Design & Tools (D&T) team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower MSI Centralized Managed Support Operations to meet and exceed customer's expectations.

Job Description:

• Implement core configuration user stories with minimal guidance.

• User stories could cover service catalog, catalog items/record producers, knowledge bases/knowledge articles, notifications, assignment rules using advanced work assignment, and Service Level Agreement (SLA) configurations and workflows.

• Experience delivering projects for implementing Workspaces and Now Assist

• Participate in and/or lead design workshops, development, testing and deployment activities

• Lead the design and implementation of Service Now modules, including ITSM, CSM and Custom Applications.

• Ability to build Service Now Reports, dashboards and homepages

• Ability to set up data security via control rules, domain separation

• Implement integrations utilizing Integration Hub and relevant Spokes.

• Good hands-on knowledge and experience with any one or more areas: JavaScript /HTML/ CSS / AJAX / Angular / Bootstrap

• Experience administering a Service Now instance including group roles, permissions, modifications for business rules, workflows, UI pages, UI actions, UI policies.

• Execute unit testing to confirm user stories meet acceptance criteria as implemented.

• Troubleshoot complex platform issues and ensure a high level of reliability and user satisfaction.

• Peer review of other developers’ user stories

• Provide technical documentation as required

• Development, management, and configuration of Service Now applications, modules, enhancements, product development, and some system administration tasks.

• Provide coaching and guidance to junior developers on best practice approaches to implement required functionality involving technical leads as required.

Basic Requirements:

• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience

• Service Now Certified System Administrator

• Service Now Certified Application Developer

• 6 to 8 years in Service Now configuration and development experience

• Minimum 5 years of experience supporting the implementation, administration, configuration and/or development of the Service Now tool

• Experience delivering projects for implementing Workspaces and Now Assist

• Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences

• Energetic self-starter able to work independently in a fast-paced environment

• High sense of ownership, responsibility, and commitment to quality

• Proven ability to manage multiple tasks and shifting deadlines

• Effective organization, collaboration, planning, problem-solving, and analytical skills

Travel Requirements:

None

Relocation Provided

None

Position Type:

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.