We’re looking for a driven individual with strong analytical instincts and a passion for turning data into actionable insights to support a rapidly growing Customer Success organization. In this role, you’ll guide the analytical rhythm of the business in partnership with CS leadership to surface trends, optimize segmentation and territories, and inform headcount and planning decisions. You’ll also collaborate cross-functionally to enhance productivity, operational efficiency, and the KPIs that shape performance, compensation, and forecasting.

We are looking to speak to candidates who are based in Gurugramfor our hybrid working model.

About The Team

Our Strategy & Planning team, an integral part of the Go-To-Market Sales Operations organization, is dedicated to accelerating the growth of our Customer Success function. We act as strategic partners to senior CS leaders, driving initiatives that optimize processes, strengthen revenue retention, and uncover impactful business insights through data-driven analysis.

What you will be doing

• Help drive the analytical rhythm of our business including monthly and quarterly business reviews, forecasting, org deep dives

• Partner with CS leadership to drive market + segment specific analyses to uncover insights and emerging trends

• Efficiently pull data and derive insights based on a business problem posed

• Become an expert in understanding CS KPIs and implications on performance tracking, compensation and forecasting

• Participate in quarterly and annual business planning for the CS team including headcount planning, territory assignments, and segmentation

• Collaborate cross-functionally with various business units to drive productivity and operational efficiency

What you will bring to the table

• Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)

• 3+ years of work experience in either Sales Strategy or Sales Operations; experience in Customer Success Ops a big plus

• Thrives in working in a fast-paced working environment

• Effective communicator who can break down convoluted technical concepts into simple business vernacular

• Familiarity with consumption-based software business models

• A skilled data analyst with advanced Excel capabilities with the ability to manipulate and analyze data

• Experience with at least one major business intelligence tool (Tableau, Google Data Studio, Looker)

• You can navigate your way around Salesforce with relative ease

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273391486