Job Description

Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.

How you will contribute

When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Operational excellence and a customer service focus
• Data processing, computer applications or call center applications
• Communicating and interpersonal skills, taking initiative
• Analysis
• Accuracy and organizational skills

More about this role What you need to know about this position: What extra ingredients you will bring:Education / Certifications:Job specific requirements:Travel requirements:Work schedule:

No Relocation support available

Business Unit Summary:

Mondelēz International entered the China market in 1984. Headquartered in Shanghai, Mondelēz Greater China is a leading company in the snacks business, including biscuits, Chocolate, candy & gum, and beverages. With over 4,000 employees, Mondelēz has established manufacturing plants in East, South and North China as well as a Global Biscuit R&D Technical Center in Suzhou. The Chinese name Yi Zi (亿滋) represents the company’s vision to bring an abundance of deliciousness to consumers.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services: