Job Description

• Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Business Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

We are looking for an Employee Relations Advisor to join our team and act as a strategic consultant on labor relations and compliance matters. This role requires an analytical, organized professional with strong communication skills, as they will be responsible for conducting investigations, supporting performance management, and ensuring the correct application of company policies.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

Key Responsabilities

• Conducts Employee Relations intakes with managers within SLA of 24-48 hours, documents intake details in case management tool, determines key stakeholders to engage, pulls employee profile, previous performance history, signed policies, and initiates investigation strategy document.
• Validates case type and evaluates complexity and priority per defined matrixes. Records case in ER Case management tool and aligns with manager on next steps.
• Reports up cases through Business Integrity / Ethics Point when appropriate.
• Conducts Employee Relations investigations, assesses situations, and determines appropriate actions in line with company policies and practices: a. Investigates into employee misconduct and complaints. Documents investigation findings, interviews, and document analysis. Writes disciplinary action documents. Consistently administers disciplinary actions using a progressive discipline approach; b. Provides coaching and guidance to People Managers and key stakeholders as it relates to performance issues. Drafts warning letters and support People Managers on creation of Performance Improvement Plans as needed; c. Assists managers with attendance, absenteeism, and job abandonment issues. Administers disciplinary actions in line with company policies and practices. Drafts warning letters or termination documents as needed; d. Assists local People Team (HR) or labor counsel in documentation requests for legal / tribunal investigations. Provides documentation as needed.
• Partners with People Team (People Experience / People Leads) and legal throughout the Employee Relations process. Actively informs, engages, and influences stakeholders. Identifies opportunities for improvement or feedback.
• Ensures processes are followed consistently and fair and equitable treatment is applied. Practices ER Principles (Fair, Corrective, Timely, Consistent, Progressive, Safety, Due Process) throughout management of all cases and helps stakeholders understand their importance.
• Actively monitors own KPI’s and participates in team Daily Management System meetings. Owns action plans and problem solving, including Kaizen ideas and other MDS Service Center projects and initiatives that support the prevention and elimination of losses in our processes. Lives and embraces our Lean culture.
• Participates in MDS engagement initiatives and other Continuous Improvement initiatives.

Mandatory requirements

• Minimum of 1 year of experience in Shared Services Centers (SSC)
• 1 to 2 years of experience in Human Resources, preferably as a Generalist (BP, Employee Relations).
• Degree in Human Resources, Psychology, or Labor Law.
• Experience handling disciplinary cases, job abandonment, and compliance.
• Advanced English (able to conduct business conversations)
• Excellent communication and consultative skills.
• Strong customer service orientation.
• High level of ethics and discretion, handling confidential information.
• Organizational skills and attention to detail, ensuring compliance with policies.
• Ability to manage multiple demands, prioritizing tasks strategically.

More about the job

Sabemos do nosso papel como agentes de transformação para gerar uma mudança positiva, por isso, diversidade, equidade e inclusão são uma de nossas prioridades. Acreditamos na quebra de estereótipos e barreiras para garantir a representatividade da sociedade dentro da nossa empresa. E, para isso, temos um Comitê de Diversidade que atua em quatro frentes, Pessoas com deficiência (PCD), Étnico-Racial, Mulheres e LGBTQIAP+, além de fazer parte do MOVER - Movimento pela Equidade Racial.

O que você precisa saber sobre essa função:

Buscamos um(a) profissional para somar ao time de Relações com Trabalhadores, atuando nas investigações e direcionamento de medidas para ações recebidas pelo canal interno de Compliance.

Você terá açto nível de exposição e visibilidade, em um ambiente multucultural e uma organização que hoje é opera como role model no mercado.

Requisitios específicos da função:

Experiência com investigações, entrevistas, condução de processos disciplinares;

Entendimento de diferentes contextos, escuta ativa;

Elaboração de relatórios;

Orientação de medidas baseadas na matriz disciplinar da companhia.

Que ingredientes extra você vai trazer:

Inglês - necessário para leitura e elaboração de relatórios;

Espanhol - diferencial para participação em reuniões regionais (Latam);

Formação superior completa;

Gestão de processos;

Organização, boa leitura de cenários, bom storytelling;

Escuta ativa, atenção, objetividade, resiliência.

A Mondelez International está atenta ao futuro do trabalho e valoriza o bem-estar de nossas pessoas, buscando proporcionar as melhores experiências. Sendo assim, algumas de nossas vagas administrativas são elegíveis ao modelo híbrido, possibilitando o trabalho remoto em alguns dias da semana.

No Relocation support available

Business Unit Summary:

Mondelēz Brasil is Mondelēz International’s fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil. We make the Brazilians’ favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services: