Job Description

Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More about this role Business Partnering:

• Support and advise the Line Managers in HR processes, training, recruitment, promotion, discipline, ...

• Partner with Line Managers to provide the good employee’s experience in all employee cycle’s moments

Performance Management:

Implement performance management process through coaching and partnering with Line Managers within the consistent guidance of Mondelez.

Training and development:

Ensure successful delivery and implementation of all training and development programs, to support continuous business development and associates career growth.

Employee Engagement & Relations:

• Advise and support managers and employees to create a great working environment for a high engaged business team under Mondelez's core values to continue to improve business performance through various kinds of engagement programs & activities

• Work with Leadership Team in executing culture building activities, values promoting with the key objective to increase employee engagement at the plant

Other HR tasks

• Preparing employee’s related reports to relevant parties to ensure all data requests are provided on time, carefully

• Assisting with all employee’s queries to ensure employees’ satisfaction

• To conduct exit interviews and complete the leaver process

• Participating in various HR projects as assigned by line manager.

• Implement and control the implementation of policies and personnel processes within the company

Job specific requirements:

• At least 4 years of experience in HR with a strong customer service orientation

• Partnering, planning and communication skills

• Experience working to deadlines with strong prioritization skills

• Meticulous attention to detail

• Education/Certifications: Bachelor's degree

• Ability to work under high pressure and respond quickly and flexibly to changing business needs.

• Problem identification and solution-oriented mindset, with the ability to take initiative and provide effective resolutions proactively.

• Ability to follow up on tasks proactively and ensure thorough execution.

• Experience working with business teams and partners is an advantage.

• Be willing to go on field trips to interact with the Sales team or travel for business when required.

Number of Openings Available

1

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and bel Vita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services: