Overview:

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, One Drive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities:

As a successful CO+I CE Field Service Engineer,

your success will be measured by:

• Ensures compliance with data center business, service-level, safety, and security policies; promptly escalates and reports issues.

• Participates in Root Cause Analysis (RCA), FMEA, and risk mitigation activities to reduce high-impact and human-error CE incidents.

• Oversees day-to-day mechanical and electrical operations in leased datacenters, including MOP/SOP/EOP reviews, change governance, audits, and compliance verification.

• Supports Emergency Preparedness and Response plans and acts as an escalation point for facilities-related issues.

• Builds and maintains strong relationships with Engineering Groups, landlords, and regional/global peers, contributing to MBRs, QBRs, and best-practice sharing.

• Holds self-accountable for end-to-end service quality, availability, safety, security, and overall customer experience, supporting timely escalation to appropriate owners.

Qualifications:

Required Qualifications:

• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience in large scale Critical Environment infrastructure projects (e.g., UPS, Generator, AHU)

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.