Overview

Customer Zero is Microsoft’s internal proving ground for AI transformation—capturing real transformation work and turning it into scalable narratives, frameworks, and reusable assets that inform leaders, product teams, and the field.

We are seeking a Program Manager, Customer Zero to help this storytelling-led function operate with clarity, focus, and momentum. In this role, you will orchestrate how work flows across the Customer Zero system—from intake and prioritization through execution—so that storytelling, design, and content can scale effectively.

Working closely with the Customer Zero Storytelling Leader, you will serve as the operational backbone of the function, ensuring transformation insights move smoothly from discovery to synthesis to scaled impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Operating Model & Execution Clarity:

• Establish and maintain a clear operating rhythm for the Customer Zero function, translating strategic direction from the Storytelling Leader into actionable plans, milestones, and priorities.
• Ensure work moves smoothly across discovery, synthesis, storytelling, and scale.

Intake, Prioritization & Workflow

• Own and evolve the intake model for new Customer Zero requests and initiatives in partnership with leadership.
• Prioritize work based on impact and readiness while maintaining a clear, current view of what is active, queued, or complete.

Cross Functional Coordination:

• Coordinate work across storytelling, content, analytics, contributors, and content approvers.
• Track dependencies and risks across teams, partners, and leadership forums.
• Enable effective handoffs between roles without introducing unnecessary process.

Visibility, Cadence & Decision Support

• Drive execution through clear check‑ins, reviews, and decision points.
• Create transparency through simple plans, dashboards, and status views while surfacing risks, tradeoffs, and capacity constraints early with options.

Workflow Improvement

• Identify workflow improvements for how Customer Zero operates.
• Help scale Customer Zero into a durable system that balances rigor with flexibility in a fast‑moving AI transformation environment.

Other

• Embody our culture and values

Qualifications Required Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years of experience in program management, process management, or process improvement
• OR equivalent experience

Preferred Qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 4+ years of experience in program management, process management, or process improvement
• Experience coordinating work across design, strategy, or storytelling teams
• Working knowledge of intake models, portfolio management approaches, and/or operating frameworks
• Demonstrated practical use of AI tools to improve workflows or ways of working
• Experience supporting user experience, design, storytelling, or transformation functions
• Collaboration with creative and strategic leaders to deliver cross-functional initiatives
• Organization and prioritization of work across systems, requests, or initiatives

#AITOjobs

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.