Overview

Do you enjoy solving problems, looking at problems through a different lens, and working closely with customers to innovate new solutions to complex problems? Do you jump with excitement at the opportunity to identify trends and provide unique business solutions? Do you want to join a team where learning about a new technology or solution is part of our work every day?

The Industry Solutions Delivery (ISD) Engineering & Architecture Group (EAG) is a global consulting and engineering organization that supports our most complex and leading-edge customer engagements. Driving early-stage deliveries, enhances ISD’s technical capabilities, and partnering with others to develop approaches, innovative solutions, and engineering standards in order to set our sales and delivery teams up for success. Leveraging the principles of model, care, and coach, we provide consistent high-quality customer experience through technical and AI leadership and IP capture centered on delivery truth.

Responsibilities

• EAG Studio 42 is looking for a User Experience Design Consultant with strong expertise in user-centered design and experience in designing AI-powered solutions. The candidate should be able to translate complex business problems into scalable, intuitive, and AI-enabled user experiences.
• You will lead end-to-end UX activities including workshops, user research, personas, scenarios, information architecture, wireframes, navigation, and interactive design for complex applications and AI-driven experiences such as copilots and conversational interfaces.
• You will plan and drive UX across the development lifecycle, ensuring delivery aligns with timelines, budget, usability, accessibility, and inclusive design best practices. You will define UI specifications and secure stakeholder sign-off.
• You will collaborate with cross-functional teams to translate AI capabilities (ML models, LLMs, automation) into intuitive experiences, designing prompt-based interactions, intelligent workflows, and AI-driven user journeys.
• You will apply Human-AI interaction principles such as transparency, explainability, trust, and error handling, while accounting for edge cases, system limitations, and uncertainty.
• You will ensure adherence to Responsible AI principles including fairness, privacy, and ethical design.
• Additionally, you will support pre-sales and scoping by evangelizing user-centered and AI-first design approaches, conducting research, and leveraging AI-powered design tools to accelerate outcomes.

Qualifications

6 + years’ experience working as User Experience Designer either in Product teams or Consulting Roles with a strong track record

M.Des / B.Des / Graduate Diploma / Post Graduate Diploma in Industrial Design, Product Design, Visual Communication, Graphic Design, Interaction Design, User Experience Design, Information and Interface Design, New Media Design, Product and Interface Design, Human Factors, Human Computer Interaction, Cognitive psychology from reputed institutes like IDC IIT Bombay, NID, Srishti School of Art Design and Technology, other IIT’s OR considerable industry experience in lieu of the same

Candidate is required to furnish a portfolio of recent usability, design, or human factors related work.

• Strong background in user research, usability, or Human Factors
• Expertise in user-centered design processes and research methodologies
• Ability to create wireframes, user flows, interaction diagrams, and prototypes (low to high fidelity)
• Ability to design intuitive, scalable user interfaces within technical and system constraints
• Strong storytelling and presentation skills to communicate design solutions effectively
• Experience in task analysis and user workflow design (current and future states)
• Ability to synthesize research insights into actionable design strategies
• Experience working in Agile environments with cross-functional teams
• Strong problem-solving skills, critical thinking, and attention to detail
• Excellent verbal, written, and interpersonal communication skills
• Ability to manage time, prioritize tasks, and work under pressure
• Experience designing AI-powered products such as copilots, conversational interfaces, and intelligent agents
• Ability to translate AI/ML capabilities (LLMs, machine learning, automation) into intuitive user experiences
• Understanding of Human-AI interaction principles including transparency, explainability, and trust
• Experience designing prompt-based interactions and AI-driven workflows
• Familiarity with AI/ML fundamentals such as model behavior, training data, bias, limitations, and evaluation
• Ability to design for edge cases, failure states, and uncertainty in AI systems
• Knowledge of Responsible AI principles including fairness, accountability, privacy, and ethical design
• Experience collaborating with data scientists, ML engineers, and cross-functional teams
• Ability to design AI-driven user journeys and adaptive experiences
• Experience leveraging AI-powered design tools to enhance workflows and productivity

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.