Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Microsoft offers comprehensive support for organizations before, during, and after cybersecurity incidents including removing bad actors and strengthening defenses. Resources include guides on threat hunting, incident response best practices, and digital forensics to enhance cybersecurity resilience while emphasizing the importance of incident response as part of security operations, focusing on investigating and remediating active threat campaigns quickly. The Microsoft Detection and Response Team (DART) is looking for a highly organized Security Researcher experienced in cybersecurity, with a specialized focus on incident response. In this role, you will lead the expansion of our portfolio of proactive security service offerings with an eye on customer requirements, market dynamics, our skills, strengths and business objectives. You will drive IP Development and advanced incident response initiatives. You will analyze incident response processes, emerging threats and customer requirements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

•Research trends in Incident Response – from proactive to reactive, customer requirements and industry trends
•Lead the prioritization of enhancements to standard service offerings to meet customer needs
•Analyze detection and prevention portfolio gaps and document plans to address
•Collaborate across teams to address portfolio and customer engagement issues
•Maintain dashboards and metrics that provide transparency into backlog health, task assignments, and completion rates.
•Triage and address incoming requests – Quickly assess new tickets, change requests and triage them based on urgency and impact.
•Identify and remove inefficiencies and blockers – Proactively pinpoint dependencies, risks, or obstacles that could hinder project progress. Work with team members to resolve conflicts or resource constraints and escalate issues when necessary.
•Provide updates and reports to leadership – Monitor project status and prepare regular progress reports for team leads and senior management. Summarize key achievements, upcoming deliverables, and any risks or delays.

Qualifications

Required/minimum qualifications

 

Security Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.