Overview

We are looking for an experienced D365 CE Cloud Solution Architect to join our ANZ team. This role will be focused in supporting customers with our Contact Centre solutions.

Key requirements that are important for this role:

• Leads team on proactively acting as the voice of the customer/partner leveraging relevant insights.
• Supports and coaches team on proactively identifying and/or translating customer/partner problems into industry solutions.
• Coaches team to focusing on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.
• Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools.
• Leads team on delivering solutions in line with company methodologies to prepare complex customers for operational readiness and achievement of their business goals and targets.
• Drives team on proactively identifying and anticipating new cross-solution opportunities for Consumption, Usage & Unified expansion at scale.
• Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.
• Supports and guides team on leveraging market insights and demand signals to assist leadership in identifying relevant areas.
• Coaches and enables team on leading, mentoring, and maybe assembling virtual teams. Leads team on proactively identifying and anticipating gaps that drive changes and improvements to scale across customers.
• In addition, this role enables you to develop people management skills including driving employee growth and development, executing projects, and managing performance.

Responsibilities

Drives operational excellence across all delivery and customer engagement activities, ensuring teams operate with discipline, proven practices, and clear governance. Leads orchestration across Microsoft, partners, and customers to deliver on strategy, proactively manage business and technical risk, and prioritize work where it delivers the greatest customer and business impact.

Ensures complex customers achieve operational readiness and targeted business outcomes by guiding teams to deliver well‑architected, secure, resilient, and cost‑optimized solutions. Drives adoption and consumption through strong change management, value realization, and alignment to Unified offerings and consumption plans.

Anticipates and removes delivery blockers, accelerating deployment, usage, and value realization. Identifies and scales cross‑solution growth opportunities while aligning execution to Microsoft’s Customer Engagement Model and strategic priorities.

Acts as a trusted advisor to C‑suite stakeholders, leading confidence‑building conversations, resolving dissatisfaction, and driving customer success and transformation outcomes. Serves as the voice of the customer, influencing product direction through actionable insights, feedback, and business cases.

Champions partner strategy and execution by selecting the right partners for complex engagements, aligning Microsoft and partner teams, and translating opportunities into impact.

Builds high‑performing teams through strong leadership, coaching, and accountability. Drives technical and industry leadership by identifying patterns, influencing frameworks and IP, mentoring virtual teams, and elevating Microsoft’s thought leadership internally and externally.

Qualifications Job requirements include: Driving Customer Outcomes Understanding and mapping customer requirements to the company's offerings effectively. Identifying opportunities, translating customer needs into tailored solutions, ensuring that products or services precisely meet customer expectations, resulting in high levels of satisfaction and success.

Business Relationship Management The ability to develop and maintain positive working relationships with supervisors, staff, managers, customers, and vendors. This includes expressing empathy and compassion when dealing with the needs and problems of others, being approachable, taking time to address the concerns of coworkers, and treating others with respect and dignity.

Change Management The ability to define and implement procedures and/or technologies to deal with changes in the environment. This may include adapting to change, controlling change, and/or affecting change.

Competitor Intelligence Knowledge of competitors and their products or services in the market; this includes the understanding of the relative advantages and disadvantages of Microsoft's products or services.

Customer Advocacy Knowledge of Customer Advocacy, a continuing focus on the requirements of the company’s customers, anticipating their needs, remaining sensitive to customers while performing services for them, being responsive to customer requests, generally working on their behalf.

Trusted Advisor The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.

Leading with Technical Intensity Being the trusted technical advisor to the customer, prioritizing technical skills growth aligned with our cloud strategy, and infusing technical insight into helping the customer make the right business decisions.

Understanding the Business Having a firm grasp of the Microsoft strategy, consumption, and support and connecting that to customer outcomes, using data to find new opportunities and demonstrate customer success, and leverage internal systems to accurately capture the state of the customer.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.