Overview

Our team partners with executive leadership teams at large enterprises to help them move from AI ambition to execution. Many organizations have clear executive alignment around transformation, but struggle to translate that intent into clear priorities, operating models, and funded action. Our work focuses on closing that gap.

At Microsoft, business process transformation is grounded in a continuous improvement mindset—helping organizations systematically identify, refine, and scale practices that drive lasting impact. We lead structured, executive level engagements that help customers:

• Clarify what outcomes matter most to their business
• Define how work, decision-making, and accountability need to change
• Establish an operating model that enables execution across teams
• Progress from strategic alignment to execution ready initiatives

Our approach is conversation led, executive grade, and repeatable at scale. We work alongside account teams and delivery partners, but our role is distinct: we focus on how transformation happens, not on selling or implementing individual products.

We are seeking a Business Strategy Director, Business Process who serves as a customer facing advisor and chapter lead for business process and operating model design.

This role works directly with customers and their leadership teams to help shape how transformation efforts are structured, governed, and executed. You will lead executive conversations about operating models, decision rights, cadence, and ownership — and translate those engagements into clear, reusable frameworks and standards that can be applied across customers. This is an executive facing position for someone who combines:

• Demonstrated transformation and process design judgment
• Executive presence and facilitation skills
• The ability to codify patterns into scalable models

You will act as the chapter lead for business process and operating model design, setting the point of view and standards used across engagements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer‑Facing Executive Engagement

• Partner directly with Chief Executive Officers and business leaders to design operating models that support large-scale transformation.
• Lead executive working sessions focused on decision-making, ownership, cadence, and execution readiness.
• Help customers translate high-level goals into clear priorities, workstreams, and ways of working; Serve as a trusted advisor on how transformation moves from intent to action.

Business Process & Operating Model Leadership (Chapter Lead)

• Help enterprise executives embed continuous improvement principles into operating models.
• Enable customers to sustain transformation through ongoing assessment and adaptation practices.
• Establish clear points of view on how effective transformation programs are structured and run; Create reusable frameworks, playbooks, and templates across engagements.
• Act as the chapter lead for business process and operating model design.

Engagement Architecture & Orchestration:

• Design end-to-end engagement flows that progress from executive alignment to execution readiness.
• Ensure continuity across engagement phases, avoiding common drop-offs between strategy and delivery.
• Partner with account teams, subject matter experts, and delivery organizations to align ownership and handoffs; Maintain structure and executive engagement cadence.

Continuous Improvement & Pattern Development:

• Advise on the adoption of continuous improvement practices, including feedback loops and measurable progress.
• Capture and synthesize insights from customer engagements to evolve frameworks and operating models; Champion a culture of ongoing learning and improvement.

Other

• Embody our culture and values

Qualifications Required Qualifications

• Master's Degree in Business Administration or related field AND 4+ years of marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
• OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 6+ years of marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience

Preferred Qualifications

• Demonstrated experience leading customer‑facing transformation or operating model engagements within complex, matrixed organizations
• Solid foundation in business process design, operating model design, or enterprise transformation
• Proven ability to facilitate executive‑level conversations and influence stakeholders
• Application of continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen, Agile) to business process transformation
• Ability to translate ambiguity into clear, actionable structures and decisions
• Background in management consulting, professional services, or large‑scale transformation programs, including partnership with C‑suite leaders on operating model, governance, or execution challenges
• Familiarity with AI‑enabled or technology‑driven transformation efforts (from an operating model perspective)

#AITOjobs

Business Strategy IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.