Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

As a Security Cloud Solution Architect (CSA) in the Worldwide Customer Success Unit (CSU) Global Solution Area (GSA) team, the fundamental purpose is to help customers better secure their environments with the adoption of Microsoft security products. The Security CSA helps to remove technical blockers, build & maintain intellectual property (IP), and deliver strategic workshops that advance the customer’s security journey.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Responsibilities- Help customers create their security plan and strategy to transform their security practices to a more modern and cloud-native approach, using Microsoft security solutions.
• Proposes viable solutions based on specific MS security products, demonstrates complex concepts, and proves the capability of those solutions through design collaboration sessions with the customers.
• Apply technical knowledge of security architecture and solutions to meet business and information technology requirements and resolve identified technical blockers.
• Supports customer projects as a subject matter expert in a specific Microsoft Security solution.
• Gather customer insights (e.g., feedback around technical preferences, environments, business needs) and leverages these insights and existing plans to map solutions with customer business outcomes. Identifies technical blockers to accelerate consumption and deployment.

Qualifications:

Required/minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Other Requirements

Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingOR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• 5+ years of success in delivering complex technical security and compliance deployment projects, architecture, design, implementation, and/or support of highly distributed infrastructure and applications
• Technical Experience: Experience and knowledge across cloud security computing domains and hands-on experience in Microsoft Security – Security information and event management (SIEM) & Extended Detection and Response (XDR), Endpoint Security, Cloud Security, and Identity with proficient experience in one or more of the following:Microsoft Sentinel
• Microsoft Defender Defender for Endpoint (MDE)
• Defender for Office (MDO)
• Defender for Identity (MDI)
• Defender for Cloud (MDC)
• Defender for Cloud Apps (MDCA)
• Cloud or Network Security
• Enterprise-scale technical experience with cloud security, hybrid infrastructure security, and network security
• Certification in one or more of the following technologies preferred: Microsoft Azure and Security architecture, Microsoft Security, CISSP, CCSP, etc.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

Cloud Solution Architecture IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.