Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The CE&S Customer Experience Architecture (CXA) team is dedicated to applying our technical depth and subject matter expertise to deliver keystone innovations that transform customer experience and accelerate business value. The CXA Architecture Programs, Strategy & Execution (APSE) team drives strategic, cross-functional customer architecture cloud program initiatives that drive business impact through collaboration, technical depth, and operational rigor. By aligning with customer experience goals and Microsoft priorities, we ensure quality execution, transparent engagement with stakeholders, and timely delivery of durable innovation.

As the Senior Technical Program Manager in CE&S CX Architecture team, you will drive critical engineering focused rhythms as part of our commitment to customer experience. This opportunity will allow you to demonstrate cross team collaboration skills, understanding of the product lifecycle and deep technical acumen, and ability to deliver against key initiatives. You will gain a unique perspective of what we do and how it impacts customer outcomes. You will work closely with leaders across the organization as you play a critical role.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Technical Program Execution:

• Lead execution of complex technical programs spanning multiple feature areas, owning delivery against technical roadmaps, milestones, and defined success criteria.

Technical Orchestration & Integration:

• Drive technical orchestration and integration across engineering and cross‑functional teams by translating business goals into executable technical plans and dependencies.

Engineering Partnership & Technical Alignment:

• Partner closely with Software and Hardware Engineering to align on architecture, sequencing, and implementation of complex technical solutions across feature areas.

End‑to‑End Program Planning & Delivery

• Develop and manage end‑to‑end technical program plans, including schedules, dependencies, risks, and release readiness across multiple feature groups.

Technical Governance & Compliance:

• Track and support technical governance to ensure programs meet quality, compliance, privacy, security, safety, and accessibility requirements throughout the development lifecycle.

Risk Management & Data‑Driven Decision Support

• Identify and manage technical risks and dependencies, using data and signals to provide actionable insights and drive informed decision‑making and course correction.

Other

• Embody our culture and values.

Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

Preferred:

• Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.