Overview:

We are the Windows Servicing and Delivery (WSD) organization with a core mission of accelerating innovation & building trust for the billions of customers we keep protected and productive. We deliver seamless and timely update experience for our customers in the existing and future versions of Windows across consumer, enterprise and Microsoft Cloud segments.

Our Currency, Pipeline and Commercial (CPC) team is responsible for creating the tools and processes that keep Windows up to date, ensuring that users have the most up-to-date features and security possible. We are looking for a highly motivated Senior Product Manager responsible for designing and building the WSD servicing and delivery pipeline. As a Senior Product Manager, you will be responsible for building world-class tools and infrastructure to enable updates and feature deliveries to our Windows operating system. You will work closely with cross-functional teams (both here in India and Redmond) to drive successful planning, development, and deployment of the capabilities in your areas.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Responsibilities- Develop and execute a comprehensive product strategy and roadmap for your areas, aligned with the overall org vision and goals.
• Investigate and build deep insights into customer scenarios using telemetry/data, customer feedback, anecdotal evidence, and market perceptions.
• Engage with Leadership, partners and other teams to drive clarity on strategic initiatives.
• Drive strong delivery strategy, feature specs, and planning rigor while partnering closely with internal stakeholders to crisply define, prioritize end to end scenarios and requirements.
• Prioritize, manage, and coordinate the work of a team of engineers to deliver features and fixes on regular cadence and track progress against common goals.
• Evaluate feasibility of AI solutions and communicate trade-offs with engineering and data teams.
• Design and deliver solutions using Retrieval-Augmented Generation (RAG) and tool/plugin protocols e.g., Model Context Protocol (MCP), working closely with engineering
• Analysing large datasets, creating dashboards, interpreting metrics, and using insights to drive product decisions.
• Work in close co-ordination with Leadership to align on shared goals and define, measure and report on success metrics.
• Manage schedules, risks, and issues with effective communication to the team, senior management, and partners.
• Continuously assess user feedback, market trends, and technological advancements to ensure our products and services remain competitive and exceed user expectations.
• Provide subject matter expertise with exceptional depth of knowledge for the areas of ownership and integrated partner services.

Qualifications:

Required Qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/program management or software developmentOR equivalent experience.
• Product/program management experience with a track record shipping data-powered features or platforms at scale.
• Solid collaboration, execution, and judgement skills to prioritize and drive work across multiple teams and in multiple development cycles.
• Good understanding of AI/ML concepts.
• Fluency in SQL or KQL (Kusto) to self-serve analyses; comfortable in Power BI or equivalent for stakeholder reporting.
• Great design and problem-solving skills, with a strong bias for simplification and automation.
• Technical acumen and ability to dive deep to understand technical capabilities, assess dependencies, as part of architecting a solution.
• Experience in using data, experimentation, KPIs, and Key Results, to measure results and make informed business and product decisions.
• Passion for customers and partner experience, with ability to balance their needs with business priorities.
• Proven ability to derive clarity from ambiguity, and direct teams to deliver effective solutions.
• Effective leadership and high integrity in applying a growth mindset to learn from experience and build trust within your team and with external partners.
• Great communications skills, both verbal and written.

Preferred Qualification:

• 10 or more years of relevant experience and a degree in computer science or related field.
• Strategic thinking to break down a vision to concrete deliverables and milestones.
• Bias for action, crisp decision making, and ownership from problem framing through measurable outcomes.
• Experience in dealing with cross geographical teams and stakeholders.
• Exceptional interpersonal skills, including teamwork, facilitation and negotiation, and ability to influence without authority
• Knowledge in Agile engineering practices.
• Demonstrated experience in cross-team collaboration.
• Background in privacy, compliance, or trustworthy AI for telemetry-rich products.

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.