Overview

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (Eng Ops) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of Eng Ops, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.

Azure Reliability is driving transformation to AI-powered operations by building scalable ML infrastructure that enables autonomous, reliable, and secure cloud systems. We are looking for candidates that can combine deep technical expertise in MLOps with a proven ability to deliver measurable business impact through continuous learning, policy-driven governance, and responsible AI practices. Success in this role means advancing operational autonomy, quality, and security, while fostering collaboration and accountability across teams.

Every day, customers stake their business and reputation on our cloud. You can help #Eng Ops keep them secure, resilient, and ready.

This role will require a minimum of three days in office.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Understanding of the distributed systems design, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures.
• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Shares and defines insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business.
• Expands end-to-end technical expertise in the architecture, code, features, operations and comprehensive use scenarios of products in order to drive continuous improvements.
• Contribute to the product fundamentals and architecture, share knowledge, and code, always looking for ways to make what we build useful to multiple teams and products.
• Demonstrates end-to-end expertise in distributed systems design, interactions between cloud technology layers.
• Support ongoing engagements with product engineering teams by participating in test maturity reviews, static analysis reviews, meetings, on-call rotations, and incident responses throughout product development and operations cycles.
• Provides deep business and technical expertise as required to resolve major incidents.

Qualifications Required qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 1+ years people management experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.

Additional or preferred qualifications

• Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 4+ years people management experience.
• 8+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Experience leading large, cross‑pillar technical programs where success depends on clear prioritization, durable operating models, and tight alignment between engineering, product, and stakeholders.
• Demonstrated ability to own an end‑to‑end program roadmap - making hard tradeoffs, reducing fragmentation, and driving execution across multiple teams and time zones.
• Thoughtful judgement operating in policy, risk, or reliability‑adjacent domains, with the ability to balance safety, velocity, and scale while maintaining executive‑ready narratives.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.