Overview:

Microsoft Advertising is a rapid-growing business powering global advertisers across search, display, and emerging AI-driven channels. Our CRM team builds next-generation customer relationship management solutions that unify advertiser data, enable intelligent workflows, and deliver actionable insights across sales, marketing, and service. If you’re passionate about AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide, this is your opportunity to make an impact as a Principal Software Engineering Manager. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities- Lead Engineering Teams:

• Recruit, develop, and manage a team of software engineers delivering high-quality CRM solutions.

Set Technical Direction:

• Define architecture for scalable, secure CRM systems and AI integration.
• Establish best practices for performance, reliability, and compliance.

Lead AI Innovation into the CRM system:

• Oversee the integration with AI-powered insights and alerts.
• Leverage ML model integration for personalization and predictive analytics.
• Enable efficient sales workflows powered by AI and agentic solutions.

Ensure Delivery Excellence:

• Manage execution, prioritize resources, and align with business goals.

Influence Cross-Org Strategy:

• Collaborate with senior leaders to shape product vision and technical investments.

Qualifications:

Required Qualifications:

• Bachelor's or Master's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.
• 6+ years of software engineering experience, including 5+ years in leadership roles.
• Proven track record in managing engineering teams and delivering enterprise-scale solutions.
• Solid architectural skills for distributed systems.

Preferred Qualifications:

• Expertise in Azure.
• Experience with CRM platforms and customer data models.
• Solid understanding of AI/ML concepts and enterprise integration patterns.
• Exceptional leadership, communication, and stakeholder management skills.

Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.