Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

As one of the largest service and support networks in the industry, Microsoft Customer Service and Support (CSS) helps nearly 1 billion customers around the world each year. The organization is responsible for partnering with and providing Microsoft product groups with customer feedback and ensuring customers are receiving world-class support in over 35 languages. There are Technical Presales and Deployment Services offerings as part of the Microsoft AI Cloud Partner Program (MAICPP) that enable Partners to build building new skills, supporting partners to accelerate their sales cycle and by helping partners to design, develop and deploy customer solutions with Microsoft Cloud Solutions. Partner Technical Consultants are delivering MAICPP Partner Technical Services on a regular basis. Partner Technical Consultants (PTCs) offer a strong technical solution knowledge to enable Microsoft Partners building new skills, in supporting them to accelerate their sales cycle and by helping them to design, develop and deploy customer solutions based on Microsoft Cloud Platform.
The Partner Technical Consultant role is primarily technical with a strong Cloud Solution based focus.
Technical solution skills combined with an understanding of Microsoft methodologies and a good Partner Ecosystem understanding will establish a trusted relationship and provide a unique value to Microsoft Partners.
Consultative Mindset approach – PTCs require the soft and communication skills to quickly understand and verify the Partner request, discuss technical information and solutions, as well as to identify all required information of the Partner.
We are looking for a consultant with expertise in Enterprise Resource Planning (ERP). The role requires strong ERP technical and development expertise as well as consulting skills, representing the “Business Applications” Solution Area and Workloads like Dynamics 365 Finance, Dynamics 365 Supply Chain, Dynamics 365 Commerce, Dynamics 365 Project Operations to represent the Technical Presales and Deployment Services business needs and to develop our technical capabilities across related workloads and technologies. Through delivery of effective guidance, PTCs share best practices empowering Microsoft Partners to continually deliver high-quality engagements with customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Provides Partners with Guidance and acts as Trusted Advisor
Helps Partners during the presales to deployment lifecycle on a range of technical topics. Guides Partners’ thinking through active listening, questioning, and reflecting.  Provides vital insight and seamless service to help define needs and then provide advice within areas of expertise.
Consults Partners through courses of action by helping to find appropriate solutions to enable new customer sales or optimization of existing customer deployments
Builds lasting relationships through effective technical engagement in Consulting Services, enhancing Partner Experience and helping build Partner competency and capacity.
Cultivates Trusted Advisor Relationship to accelerate Partner adoption and productive use/development of Microsoft solutions.
Delivers 1:1 Technical Consultations to aid with Technical Presales and Advisory Services
Performs scoping activities, reacts confidently to Partner requests and sets-up proper expectations.
Takes-on requests with medium to high levels of complexity and resolves them in a timely manner.
Delivers 1:1 remote consultation service with good efficiency regarding preparation, delivery and admin time.
Contributes to technical triage and technical reviews in the areas of expertise.
Maintains Solution Area Readiness and Technical Expertise
Maintains up-to-date technical/industry knowledge and demonstrates “Experienced” or “Expert” technical expertise in the ERP area and the underlying technologies.
Shares knowledge and resources globally.
Develops best practices for Solution Area and develop/ deliver internal tech-talks/ brown-bags at level to improve team readiness.
Candidates Profile: Looking for solid end-to-end implementation experience in ERP.

Qualifications:

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales, technical support, or technical consulting experience
o OR 5+ years of technical pre-sales, technical support, or technical consulting experience.
2+ years’ experience with relevant technologies (e.g., cloud, infrastructure, Microsoft platform)

Languages: native/fluent English are mandatory; multi-language is a plus.
Exceptional oral, written, presentation, and interpersonal communication skills in English, multi-language is a plus.
Good product knowledge of Dynamics 365 Finance, Dynamics 365 Commerce and Dynamics 365 Supply Chain Management.
Experience developing and customizing solutions using X++ and Dynamics 365 F&O frameworks.

Exposure to LOB integration scenarios with SAP, Oracle, Salesforce would be a plus.
Current Microsoft certification(s) in the technologies supported

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.