Overview

The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world.

Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a secure cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. As Microsoft continues to evolve its secure infrastructure and elevate customer trust, the Secure Production Access (SPA) team is seeking a Security Operations Engineer II – Program Operations to join our Secure Device Operations team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Description: SPA is at the forefront of enabling secure access to production environments, ensuring that Microsoft services remain resilient, compliant, and secure. In this role, you will oversee global operations for secure device logistics, operations, budget and support to ensure that all Microsoft employees have the tools needed to work securely. You’ll work across supply chain, operations, and customer support to ensure that every interaction with SPA tools and services is intuitive, efficient, and secure. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities:

o Program Operations

• Define, communicate and measure key success metrics to monitor program health
• Create high quality, customer-facing documentation for onboarding, program processes, and self-help solutions
• Track supplier performance against program success metrics, and address any gaps in service
• Foster an environment of learning to develop product and service experts within the team
• Implement telemetry and reporting pipelines across the program ecosystem to monitor program health, measure success, and inform roadmap planning
• Effectively communicate status to key stakeholders, and make data-driven decisions
  o Supply Chain + Logistics
• Manage invoicing, receipt and cost oversite for the secure device program
• Generate demand a cost forecasts across multiple organizations across Microsoft, partnering closely with Finance Managers, hardware suppliers, and Business Managers
• Manage procurement, distribution, and logistics for our global supply chain
• Partner with Hardware OEMs to ensure device availability inventory health
• Actively monitor and address supply chain risks globally
  o Customer Experience
• Monitor customer feedback mechanisms and implement continuous improvement efforts to quickly address customer pain points
• Oversee a team of contractor program managers to provide front-line customer service

Qualifications

• Bachelor's Degree in Business, Operations, Supply Chain, Logistics, Computer Science, or related field AND 2+ years’ experience in program management, security operations, supply chain OR equivalent experience
• 2+ years’ experience in operations, support or program management
• 2+ years’ experience in supply chain or logistics management
• 2+ years’ experience in overseeing large budgets, invoicing, and cost management
• 1+ years’ experience in vendor management
• 1+ years’ experience in data management and analytics (PowerBI, SQL, Kusto)
• Prior experience leading or contributing to a large-scale, enterprise-wide product or service

Preferred Qualifications:

• 2+ years’ experience in hardware logistics
• 2+ years’ experience in import/export compliance
• 2+ years’ experience in customer experience
• Proven track record of customer obsession, cross-functional collaboration, and strong communication

#Azure Security #SPA

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.