Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The CSA Global Delivery team is a centralized group consisting of both full-time employees (FTEs) and Vendor CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions.
We are looking for a Cloud Solution Architect (CSA), specializing in Microsoft Dynamics ERP, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning both the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a Cloud Solution Architect specializing in Dynamics 365 Finance & Operations (F&O), you’ll lead transformative cloud implementations for Customers & Partners in Japan. This is a rare opportunity to as the F&O professional in the region to drive impact through the design and integration of complex systems into the Dynamics 365 ecosystem.

• Customer Centricity

• Customer Satisfaction- Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Dynamics 365 expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes

• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

• Business Impact

• Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical decision makers to ensure they understand Microsoft's Business Applications value proposition and get value from their investment in Microsoft technology via solution optimization, operational excellence and performance efficiency. Provide direction to Technical Decision Makers (TDMs) and build the bridge between TDMs and Business Decision Makers (BDMs).

• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.

• Identify growth opportunities: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
  Agility

• Technical Leadership

• Continuous Learning: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.

• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

• Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments.

• Partner with other Cloud Solution Architects (CSAs), Customer Success Account Managers (CSAMs), and Product Groups to drive unified delivery and technical excellence.

Qualifications

To succeed in this role, candidates must demonstrate strong technical expertise, practical experience, and a solid understanding of Microsoft Business Applications, particularly Dynamics 365 Finance & Operations (F&O). You will be able to demonstrate the following:

Prior experience as a Cloud Solution Architect (CSA), engaging with stakeholders at all levels within enterprise organizations to drive solution adoption, transformation, and business impact will be a plus.

Experience engaging with senior stakeholders, including C-suite executives, to influence strategic decisions and drive enterprise-wide solution adoption.

Required minimum qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Required Skill Set:

Experience with Finance, Operations and Supply Chain Management
In-depth proficiency in Dynamics AX, encompassing both technical and functional aspects
Strong analytical and problem-solving skills, with the ability to address complex technical challenges and propose effective solutions
Experience in system integration and interfacing with third-party systems
Understanding of ERP system architecture and best practices
Experience in delivering technical or functional training and knowledge transfer sessions
Familiarity with ERP software beyond Microsoft Dynamics F&O/AX (e.g., SAP, Oracle) is a plus
Experience with ERP implementations in retail, manufacturing, or logistics sectors using Dynamics 365 Finance and Supply Chain Management

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.