Overview:

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are seeking a skilled and experienced Dynamics ERP Cloud Solution Architect with expertise in Dynamics AX 2012 on-premises and/or Dynamics 365 Finance and Operations. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics 365 ERP implementations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Customer Engagement & Advisory (Voice of the Customer / Trusted Advisor)

• Act as the voice of the customer and partner**,** sharing insights, feedback, success stories, and technical input with Engineering, Product, and internal communities to improve solution quality and customer outcomes.
• Serve as a trusted advisor by identifying customer business challenges and translating them into AI‑powered business application and business process solutions aligned to customer outcomes, ROI, and Microsoft value propositions.

Solution Delivery & Adoption (Consumption / Usage)

• Deliver a high‑quality customer experience by supporting efficient, well‑architected solution delivery that enables seamless adoption, usage, and satisfaction across the customer lifecycle.
• Drive consumption and usage by delivering solutions using Microsoft methodologies, proven patterns, and best practices, applying change management to support adoption, retention, and growth.

Technical Execution & Issue Resolution:

• Identify, escalate, and help mitigate technical and operational blockers with urgency to accelerate deployment and usage, applying technical knowledge with limited guidance from senior peers.

Business Impact & Opportunity Identification:

• Identify and communicate opportunities for expanded usage and solution adoption, articulating the Microsoft value proposition for AI Business Applications to support cloud success, security, resiliency, and AI innovation, and capturing opportunities in appropriate systems and tools.

Technical Readiness & Community Contribution:

• Maintain technical readiness through continuous learning, contributing to shared frameworks, reusable assets, and community knowledge to help scale customer success and solution delivery.

Other

• Embody our culture and values.

Qualifications:

Required:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Other Requirements:

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications

Professional Skills:

• Fluency in English with strong written and verbal communication skills.
• Experience in consulting or customer‑facing roles, including delivery of technical guidance or training.
• Strong problem‑solving skills with the ability to troubleshoot complex enterprise systems.
• Ability to collaborate effectively across cross‑functional teams.
• Strong technical aptitude with a continuous learning mindset.

Dynamics AX 2012

• Enterprise‑level experience supporting and administering Dynamics AX 2012, including system installation, customization, integrations, performance optimization, and cloud migration.

Dynamics 365 Finance and Operations – Technical

• Experience customizing and integrating Dynamics 365 Finance and Operations, including X++ development.
• Experience with Application Lifecycle Management (ALM) using Azure DevOps.
• Experience administering Finance and Operations environments, including sandbox and UDE deployments.
• Experience with performance tuning and optimization.
• General knowledge of Microsoft Azure services.

Dynamics 365 Finance and Operations – Functional

• Functional knowledge of Dynamics 365 Finance (e.g., Accounts Payable, Accounts Receivable, General Ledger, Cash Management, Budgeting).
• Functional knowledge of Dynamics 365 Supply Chain Management (e.g., Sales, Procurement, Inventory, Production, Warehouse Management, Master Planning).
• Experience with application monitoring using Application Insights.
• Understanding of regression testing strategies.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.