Overview

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

In this role, you will act as a Critical Environment (CE) QA/Document Controller, who will work as part of the Data Centre operational team, ensuring continuous uptime 24/7/365. You will be responsible for managing and maintaining all procedure documentation relating to CE operations onsite. This role involves close collaboration with various stakeholders to ensure accurate controlling and safeguarding of documents utilised and produced by the CE team.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, One Drive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• As the primary contact on site for CE Operational documentation, the CE QA/Document Controller will oversee the creation, review, management, and archiving processes.

• • Manage the creation and updating of all site procedures for the DC in accordance with our Runbook guidelines.

• Schedule periodic reviews of existing procedures in accordance with SLA guidelines and collaborate with relevant staff to ensure timely completion.

• Drive compliance by generating routine reports.

• Certify that templates, classifications, and document details adhere to site standards.

• Oversee the master procedure matrix on Share Point for all site operating procedures of the DC, ensuring it is maintained according to site standards.

• Lead our local electronic execution system- maintaining, creating, formatting, configuring, testing, and publishing documents.

• Address CE technical support tickets within the JIRA system.

• Maintaining our electronic execution devices.

• Stay updated on runbook register by coordinating weekly meetings to notify the CE team of any updates or newly created procedures/processes that may affect operations.

• Performs routine audits and quality checks on all documentation related to CE Operations.

• Promote a growth mindset by implementing efficient and effective processes, continuously seeking best practices, and exploring new technologies to enhance daily CE operations.

• Use past knowledge and experience, along with leveraging the team and organizational resources, to identify areas of improvement and innovation.

• Streamlining and aligning documents throughout the campus.

• Act as archiving champion for the campus, ensuring adherence to Microsoft’s retention policy procedure.

• Engage proactively and maintain regular connections to support the broader CE team.

• Embody our culture and values

Qualifications Required Qualifications:

• High School Diploma, GED, or equivalent AND mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
• OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• High School Diploma, GED, or equivalent AND mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

• OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

• OR equivalent experience.

• Experience in QA/Document Control management.

• Experience working with Microsoft Office Suite, advanced Excel an advantage.

• Experience working with organisational change management and continuous process improvements.

• Experience working on data analysis and reporting.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.