Overview

Microsoft AI is a customer-first organization building AI powered products in service of our customer’s business goals. We are creating unique, beautiful and powerful products that will change lives. As a small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate impact. It’s a time of huge change in the AI landscape, and this role will put you right in the heart of it.

We are seeking a Principal PM Manager to manage a team of model specialists who will design, evaluate, and improve how AI systems interact with tools, APIs, and users across multiple locales. In this role, you will work at the intersection of prompt engineering, policy design, and safety, ensuring that AI-driven workflows are accurate, compliant, and user-friendly. You will use experience and solid critical reasoning to review, refine, and design prompts, evaluation frameworks and guidelines for AI systems. This role also requires solid communication skills and awareness of safety and content quality, especially across a wide range of languages and locales.

You will collaboratively work with data scientists, AI researchers, engineers, designers, and product managers to discover issues, define policy, write guidelines, evaluate language, collect data and ultimately improve the models that power quality and safety efforts for Microsoft AI Monetization. We’re looking for someone with an abundance of positive energy, empathy, and curiosity to manage a high performing team. The right candidate takes the initiative and enjoys building world-class consumer experiences and products in a fast-paced environment.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities

• Create, document, and maintain policies and guidelines governing AI interactions, content handling, and tool workflows.
• Document edge cases, decision rationales, and recommendations with clear, concise written communication.
• Design, review, and refine prompts and instructions for AI systems interacting with tools, APIs, and external services.
• Collaborate with product, engineering, and safety teams to iterate on prompts, policies, and workflows.
• Evaluate AI responses for critical reasoning quality, correctness of parameters, and adherence to policies.
• Spin the data flywheel to extract insights from extensive language datasets to uncover issues and opportunities to improve model response quality.
• Support multilingual use cases by validating prompts and responses across multiple locales, with attention to nuance and clarity.

Qualifications Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development.
• OR equivalent experience.
• 1+ year(s) people management experience.
• 8+ years of experience in AI quality, content review, trust and safety program or operation roles.
• Proven ability to lead high performing teams with measurable impact.
• Proven policy interpretation skills: drafting, interpreting, and applying guidelines or policies in an operational setting.
• Hands-on experience with prompt design, context window management, and model evaluation.
• Proven ability to translate complex data engineering and analytics concepts into annotation frameworks, quality standards, and training materials.
• Demonstrated experience with prompt engineering or writing clear, structured instructions for AI or automation systems.
• Solid attention to detail, particularly in checking parameters, arguments, and compliance with specified schemas or policies.
• Solid communication skills, with the ability to write clear, concise rationales and explanations; comfort working with multilingual contexts across many locales.
• Excellent critical reasoning and judgment, especially when evaluating ambiguous or complex cases.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Philosophy, Linguistics, Psychology, Literature, or related discipline AND 2+ years experience in language or context engineering.

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.